Privacy Notice
Last Updated: October 28, 2026
Glia Technologies, Inc. and its affiliates (collectively, “Glia,” "we," "us," or "our") are committed to protecting your privacy. This Privacy Notice explains how we collect, use, disclose, and otherwise process personal information in connection with:
- your engagement with Glia’s websites, media, accounts, or communication channels,
- our business development, sales, and marketing efforts, and
- your role as an administrator, user, or appointed point of contact for our clients utilizing our services, where applicable.
This Notice only covers how Glia handles data for its own operations as a data controller/business. It does not apply to personal information we process on behalf of our clients (for example, when individuals interact with a company that uses Glia’s customer service tools). In those instances, Glia acts strictly as a data processor or service provider, and our processing is dictated by our contract with that client. If you are a customer or member interacting with a company using Glia’s products, please refer to that company's privacy policy.
Table of Contents
- Information We Collect
- Purposes and Legal Bases for Processing
- How We Collect Personal Information
- How We Disclose Personal Information
- International Data Transfers
- Your Privacy Rights
- Security of Your Information
- Data Retention
- Marketing Preferences
- Cookies and Similar Technologies
- Children's Privacy
- Updates to This Privacy Notice
- Contact Us
1. Information We Collect
The specific categories of personal information we gather vary based on how you interact with us and our specific relationship with you. The types of personal information we may collect include:
- Personal Identifiers & Business Contact Data, such as name, email address, phone number, mailing address, unique identifiers (e.g., account IDs), birthdate, and social media profile data.
- Professional & Employment-Related Data, such as job title, employer/company name, professional background and affiliations, LinkedIn profile details, and education history.
- Commercial Information, such as records of services reviewed or purchased, billing/account history, and customer service records.
- Audio, Visual & Sensory Data, such as recordings (audio or video) and photographs captured during Glia-hosted events or virtual meetings in which you participate.
- Internet and Online Activity, such as browsing and search history, browser and device configurations, and information about interactions with our websites, services, and advertisements, such as access dates/times, visit duration, and page views.
- Location Data, such as city/state of residence or employment and location inferred from your IP address (e.g., city/country). However, we do not collect precise geolocation data.
- Sensitive Information, such as account log-in credentials in combination with passwords or security codes required to authenticate access to Glia services or portal accounts.
- Other, such as other personal information that you elect to provide to us or that is available through publicly available sources.
2. Purposes and Legal Bases for Processing
The following table details the business objectives and purposes for processing your personal information, together with the applicable legal grounds under the General Data Protection Regulation (GDPR) for the EU and UK:
3. How We Collect Personal Information
The sources from which we collect information include:
- Direct Interactions: Information collected when you submit web forms, sign up for webinars, set up a Glia account, submit inquiries, or otherwise directly engage with our representatives, media channels, or communications.
- Automated Technologies: Data may be collected or generated automatically as you interact with our websites, services, and advertisements, whether directly by us or through third-party tools, including cookies and similar technologies. See Section 10 for additional details.
- Third-Party Sources: (i) publicly available records and online profiles (e.g., LinkedIn); (ii) reseller networks, event co-sponsors, and strategic business partners; and (iii) third-party providers, including data analytics platforms, workforce management tools, and data brokers.
4. How We Disclose Personal Information
We share personal information with the categories of third parties identified below:
- Service Providers: External vendors operating under contractual agreements that process information on our behalf (e.g., hosting providers, payment processors, marketing partners, customer and vendor management platforms, data analytics, IT and security support, communication tools, and core business operations services).
- Event Partners: Co-hosts or sponsors of events you attend.
- Resellers & Strategic Alliances: Trusted partners, including referral and distribution partners, who assist with sales and the deployment of solutions.
- Ad Networks & Analytics: Advertising partners assisting in campaign targeting and analytics.
- Affiliates & Corporate Transactions: Subsidiaries and corporate affiliates that assist with our operational and service requirements. Additionally, disclosures may occur during negotiations or implementation of corporate transactions, including mergers, asset sales, financing, or business acquisitions.
- Legal Obligations & Safety Enforcement: Disclosures made to law enforcement, courts, regulatory bodies, external legal counsel, or relevant third parties to fulfill legal mandates, protect individual safety, address fraud or abuse, or defend Glia’s legal rights and property.
- Auditors & Professional Advisors: Disclosures made to external financial, security, compliance, and other operational auditors.
- Additional Disclosures: Where permitted by applicable law, we may share your personal information with other third parties. When legally required, we will inform you or seek your consent before making these disclosures. Additionally, we may disclose anonymized or de-identified data that can no longer reasonably identify or be linked to you.
5. International Data Transfers
If you reside in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, your data may be transferred to and processed in countries outside your region (including the United States). To safeguard international data transfers, Glia relies on:
- Adequacy Decisions: Transfers to jurisdictions officially recognized by the European Commission or UK/Switzerland authorities as providing adequate protection; or
- Standard Contractual Clauses (SCCs): European Commission SCCs and the UK International Data Transfer Addendum to govern transfers with non-adequate third countries.
- Data Privacy Framework (DPF): Where the receiving party participates in the DPF, Glia may rely on the EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. DPF, and/or the Swiss-U.S. DPF for transferring personal data to the United States.
6. Your Privacy Rights
Note: Should you decide to restrict how we collect or process your personal details, or elect not to share specific personal information, your access to certain services, programs, or events may be limited, and our ability to address your inquiries may be impacted.
A. EEA, UK, and Swiss Residents
Under the GDPR, you may have the following rights:
- Data Access, Rectification, and Erasure: Obtain a copy of your personal details, correct inaccurate information, or request the removal/deletion of your personal data.
- Restriction and Objection: Object to or restrict processing based on legitimate interests or direct marketing.
- Data Portability: Receive your personal data in a structured, machine-readable format.
- Withdrawal of Consent: Withdraw previously granted consent without impacting prior lawful processing.
- Lodge a Complaint: Submit a complaint to your local supervisory authority.
B. US Residents: (the California Consumer Privacy Act (“CCPA”) and other State Privacy Laws)
Depending on your state of residence, you may have the following rights. Terms utilized below carry the meanings ascribed under the applicable US state law:
- Right to Know / Access: Request access to and details regarding the specific pieces and categories of personal information we collect, the sources from which it is collected, our business or commercial purposes for collecting, selling, or sharing it, and the categories of third parties to whom it is disclosed, sold, or shared.
- Right to Delete & Correct: Request deletion or correction of inaccurate personal information. We will use commercially reasonable efforts to correct your information as directed by you, or provide you with instructions on how you can correct your information.
- Right to Opt-Out: If we “sell” or “share” (for purposes of cross-contextual behavioral advertising) your personal information, you may have the right to opt-out.
- Right to Direct Marketing Sharing Information: You may have the right to request details regarding whether we disclose specific categories of personal information to third parties for their direct marketing purposes. If applicable, this includes receiving a standardized report detailing the categories of information shared during a specific timeframe, as well as the names, addresses, or business descriptions of those third parties. This information is provided in a standardized format and is not personalized to you.
- Right to Limit Sensitive Data: You may be entitled to limit certain uses and disclosures of your sensitive personal information to certain purposes specified by law (e.g., providing you with services you request or preventing fraud, or for other purposes that don’t involve deriving your attributes). Because of our limited use of your sensitive personal information, we may not be required to offer you this opt-out right.
- Non-Discrimination: Exercise your privacy rights free from discriminatory treatment. We will not discriminate against you (e.g., deny services or charge different prices) for exercising your privacy rights.
C. Additional Notices for California Residents
California Consumer Privacy Act (“CCPA”): California residents possess the rights enumerated in Section B above. Additionally, Section 1 of the Privacy Notice sets forth the categories of personal information gathered during the preceding 12 months, Section 2 details the purposes for which it is processed, Section 3 describes its sources, and Section 4 outlines the third parties with whom it may be shared.
We do not “sell” personal information. If we develop, maintain, or use deidentified information, we will continue to maintain and use the deidentified information in a deidentified fashion and will not attempt to re-identify the information.
You may designate an authorized agent to make a request to exercise your rights outlined in this Notice. We will respond to your authorized agent’s request if they submit proof that they are registered with the California Secretary of State to be able to act on your behalf, or submit evidence that you have provided them with power of attorney pursuant to Probate Code sections 4000 to 4465. We may deny requests from authorized agents who do not submit proof that they have been authorized by you to act on your behalf.
D. How to Exercise Your Rights (All Regions)
To submit a request to exercise your rights, or appeal a request decision made by Glia, please contact privacy@glia.com.
Where permitted by applicable law, we reserve the right to limit or deny requests to exercise privacy rights under specific circumstances, such as: (i) when required by law, (ii) when complying would adversely impact the privacy rights of third parties, (iii) defense of our rights and property, or (iv) addressing requests that are frivolous or unreasonably burdensome. If your request is denied, you may have the right to appeal the decision by contacting us using the details provided above.
To protect your security and prevent fraud, we may require you to verify your identity by confirming personal information already in our records. If further verification is needed, any additional data requested will be used strictly for authentication and security purposes. Where an authorized agent submits a request on your behalf, we may require proof of their authority to act for you.
Because Glia processes personal information on behalf of its customers when providing services to customers, requests relating to personal information collected through our customers’ websites and other communication channels should be directed to the applicable customer (i.e., the data controller/business). Glia will assist our Customers in responding to such requests in accordance with applicable law and our contractual obligations.
7. Security of Your Information
To protect personal information from unauthorized disclosure, access, alteration, or loss, we maintain reasonable physical, organizational, and technical safeguards tailored to the sensitivity of the information processed. Furthermore, we contractually require any service providers processing personal information on our behalf to comply with established written security benchmarks.
8. Data Retention
The length of time personal information is retained depends on the type of personal information and the purposes for which it will be processed. Data is deleted or anonymized when it is no longer necessary to fulfill the purpose for which it was collected.
9. Marketing Preferences
You may opt-out of direct marketing communications from Glia using the following options:
- Emails: Click the "Unsubscribe" or similar link at the bottom of the marketing email. You may also opt out of marketing emails via this Link.
- Glia Privacy Team: You may also email privacy@glia.com to submit opt-out requests.
Note: Transactional, account-related, or administrative emails cannot be opted out of.
10. Cookies and Similar Technologies
We use cookies and similar technologies (collectively “Cookies”) to collect information about your interactions with our products, websites, and other digital assets, such as identifiers, usage data, session information, links clicked, pages visited, and mouse movements. Cookies are small data files that are placed on your computer or mobile device when you visit a website. We may also use web beacons (such as tracking pixels or clear gifs) and local storage technologies. Cookies that are set by us are called first-party Cookies. We also use third-party Cookies – which are Cookies from a domain different from the domain of the website you are visiting. Please see the Cookie List below for more information.
We also work with third-party partners to show relevant advertisements. These partners may collect information about your interactions with Glia-operated marketing websites (such as glia.com) to:
- Measure and analyze site traffic and activity;
- Display targeted ads about our products or services on third-party sites; and
- Evaluate the performance of our advertising campaigns.
These advertising activities apply only to Glia-operated marketing websites and do not apply to customer websites that integrate with Glia’s services.
Cookies List
Updating your Cookies Preferences
You can set your preferences in the Glia Cookie Setting manager, which allows you to select which categories of Cookies you accept or reject. Please note that strictly necessary Cookies cannot be rejected. The Cookie Setting manager is available within the footer of www.glia.com. You may be able to manage Cookies through your browser settings. The means by which you can refuse Cookies through your web browser controls vary from browser-to-browser, so you should visit your browser’s help menu for more information.
Opt-out of Interest-Based Advertising
Our third-party partners may use non-cookie technologies to track your activity. You can opt out of interest-based advertising through the following third-party platforms:
11. Children's Privacy
We do not knowingly solicit data from or market to children. If a parent or guardian becomes aware that their child has provided us with information without their consent, he or she should contact us at privacy@glia.com. If we obtain actual knowledge that a User is under the applicable age threshold, we will promptly delete such information from our files.
12. Updates to This Privacy Notice
We reserve the right to revise this Privacy Notice periodically. When material modifications occur, we will update the "Last Updated" date at the top and provide additional notice on our website or via email where required by law. We encourage you to review this Privacy Notice regularly for any updates.
13. Contact Us
If you have questions regarding this Privacy Notice or wish to exercise your privacy rights, please reach out to us at:
Email:privacy@glia.com
Mailing Address:
Glia Technologies, Inc.
Attn: Legal & Privacy Team
30 West 21st Street, Floor 4
New York, NY 10010, United States
