Glia Virtual Assistants

AI-Powered Interactions in Banking

AI header background
AI thumbnail
Improve banking service efficiency and quality without the heavy lift

Benefits of Glia Virtual Assistants

Quickly Deliver 24/7 Self-Service

Quickly Deliver 24/7 Self-Service

Comprehensive Turn-key Banking AI

Intelligent Automation for Financial Services

Optimize Support Efficiency

Optimize Support Efficiency

Glia Virtual Assistants (GVAs) are turn-key advanced conversational AI assistants for banking that automate sales and service interactions to help consumers easily and conveniently self-serve across dial-in phone, digital banking, and third-party messaging channels. Powered by an AI built just for banking, GVAs come pre-trained on tens of millions of real banking conversations and packaged with 800+ banking use cases,
including an easy-to-use Content Management System (CMS) to adjust and configure responses quickly. GVAs can seamlessly pass interactions to live reps, driving efficiency, reducing resolution and wait times, and freeing up representative time for higher-value conversations.
Man using phone with Glia Virtual Assistant helping him out.

Reduce resolution times and free up representatives for higher-value interactions

As a finance-specific virtual assistant, Glia Virtual Assistants automate routine service inquiries and help customers get answers faster.

  • Automate service inquiries - AI-powered self-service means help is available instantly, 24/7, at the moment of need—no need to extend service hours or add new staff.
  • Free up staff time - Representatives are no longer needed for routine, redundant requests. Live reps are freed up for high-value inquiries with shortened wait times.

Personalized responses with an intuitive, easy-to-use content management system

Glia Virtual Assistants feature a Content Management System that enables banks ​​and credit unions to focus on crafting the best, personalized responses for their end-user, not training bots to understand and respond to voice and messaging interactions. The CMS provides:

  • Pre-built library of default response templates for 800+ user goals.
  • No-code, low complexity system to add and manage GVA responses and workflows.
  • Fully customizable content statuses, owner assignments, and full edit history allow your marketing, IT, compliance, and support center staff to work together efficiently.
  • Expand and personalize your GVA to meet your needs.

One Platform to Automate Digital and Phone Interactions

Glia Virtual Assistants work seamlessly within your existing contact center workflows, delivering the best of both AI-powered interactions and high-touch human service across Digital Customer Service and phone channels, including Glia Call Center.
GVA navigate digital channels
Within digital channels, GVAs help visitors navigate and use their banking provider’s public and authenticated digital properties, enabling them to get things done with conversational AI. They can also be ‘voice-enabled,’ so users can interact in their preferred way.
GVA Phone Channels
Within phone channels, GVAs automate service inquiries or quickly route visitors to the right representative or team. They enable financial institutions to replace dated and frustrating touchtone menus with an AI-enhanced contact center that offers conversational assistance.

How Glia Virtual Assistants work

Online Applications
Contain 65+% of interactions without needing live help
With answers to 800+ commonly asked banking questions, Glia Virtual Assistants help your users quickly and easily navigate your dial-in phone and digital properties, find product information, access troubleshooting during application flows, and resolve customer support queries — all without any human intervention, unless it is needed.
Collections and Dispute Resolutions
Seamless experiences for virtual and agent-assisted journeys
Not all interactions can or should be automated: Seamlessly hand off high-value support inquiries to live reps within the Glia Interaction Platform. Representatives receive full conversation history and can easily switch to and between voice, video, CoBrowsing, and more.
Claims Processing
Pre-trained and works out of the box
Glia's data scientists studied data from millions of anonymized banking conversations, so GVAs understand 90% of the day-to-day questions consumers ask, and provide the best, customizable responses. Further, Glia has worked with leading digital banking and core partners to pre-integrate GVAs, providing a solution right out of the box that can be launched in weeks, not months.
Glia Case Study PSECU Bringing Life to Virtual Assistants

Drive Call Center Efficiency & Improve Performance with AI Virtual Assistants

Explore how voice-enabled chatbots can ensure satisfaction and increase efficiency.

Read White Paper

Experience AI Virtual Assistants Today

Request a Demo

“With Glia we increased our conversion by over 200%”

Director of Digital - Top 10 Bank