Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.
The Product Marketing Manager will be responsible for driving the adoption and expansion of Glia’s Digital Customer Service technology in clients. The successful candidate will equip Glia’s and partner’s sales organizations with the knowledge and resources that they need about Glia’s products and services, as well as the general competitive landscape, to grow Glia’s business.
Operating a nexus within Glia, in this cross-organization role you will work closely with Product Management, Sales, Sales Engineering, Customer Success, and Marketing, as well as clients and partners, to gather needs, keep abreast of trends, and deliver outstanding content. You will also assess new product opportunities for Glia, including market assessments, business cases, and recommendations to the leadership team.
What you'll do
To help businesses reinvent how they support customers in a digital world.
Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience.
Glia’s Digital Customer Service solution brings the in-person experience to all customer interactions - whether they start online or on the phone.