Product Marketing Manager

New York or USA (Remote)
Product Marketing
Apply Now

Product Marketing Manager

New York or USA (Remote)
Product Marketing
Apply Now
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About Glia

Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.

The role:
Here you will build and lead a team of Product Marketing professionals focused on driving the adoption and expansion of Glia’s Digital Customer Service technology in clients. Additionally, you’ll build Enablement content and programs designed to empower sales and customer success teams to land and grow Glia business within our financial institution customers... Willingness to be hands-on with personally owning aspects of the organization remit is a must.

Operating a nexus within Glia, in this cross-organization role you will work closely with Product Management, Sales, Sales Engineering, Customer Success, and Marketing, as well as clients and partners, to gather needs, keep abreast of trends, and deliver outstanding content. You will work with Glia’s executive team to assess new product opportunities for Glia, including market assessments, business cases, and developing recommendations.

What you’ll do:

  • Recruit your team
  • Work with Glia leaders across product management, sales, customer success, and technical partnerships to identify key needs and gaps, build a backlog of deliverables, prioritize, manage delivery, and contribute to ongoing company strategy
  • Carve out some of the responsibilities among the team for personal ownership

Areas of responsibility include:

  • Content and programs to communicate new product capabilities being introduced in the Glia product, as well as Glia roadmap.
  • Develop and maintain competitive intelligence for use in sales activities, as well as for working with Product Management on product planning
  • Develop and refine pricing strategies for Glia products and services
  • Assess new product areas and market for expansion of Glia’s offerings, including market research, business plans, and go-to-market strategies as needed.
  • Develop content and run programs that enable internal teams and external partners to increase the adoption of Glia’s solutions, including Sales Enablement, Channel Partner Enablement, and Client Enablement.
  • Work closely with the Product Marketing Content team to build and curate marketing tools and content to enable to market, sell, and upsell Glia solutions.

Requirements:

  • 10+ years of experience with B2B software
  • 5+ years of experience in Contact Center / Customer Service technology space
  • Experience running Product Marketing organization. Additional experience in Product Management a plus.
  • Ability to conduct strategic engagements with executive-level staff.
  • Excellent phone, email, and social communication skills.
  • Strong organizational skills and ability to work with all areas of the organization.
  • BA/BS or related work experience.


Benefits

  • Exciting, dynamic and rapid growth environment
  • Collaborative culture with autonomy and purpose
  • Incredible mentors & investors that are an active part of the company
  • Team events including nights out and team travel
  • Free gym membership (you have to commit to going 3x per week!)
  • Diversity: 18 languages and 10 countries represented
  • Competitive base salary & benefits
  • Participation in employee option pool
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Company Culture at Glia

The employee experience below at Glia, compared to a typical U.S. based company.
Great Place to Work
97% of employees at Glia say it is a great place to work compared to 59% of employees at a typical U.S.-based company.

97%

97%

97%

97%

97%

Glia-team-picture

What is Glia’s Mission?

To help businesses reinvent how they support customers in a digital world.

Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience.

Glia’s Digital Customer Service solution brings the in-person experience to all customer interactions - whether they start online or on the phone.

Learn All About Glia

Find out why we are one of the best places to work
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