Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.
Here you will build and lead a team of Product Marketing professionals focused on driving the adoption and expansion of Glia’s Digital Customer Service technology in clients. Additionally, you’ll build Enablement content and programs designed to empower sales and customer success teams to land and grow Glia business within our financial institution customers... Willingness to be hands-on with personally owning aspects of the organization remit is a must.
Operating a nexus within Glia, in this cross-organization role you will work closely with Product Management, Sales, Sales Engineering, Customer Success, and Marketing, as well as clients and partners, to gather needs, keep abreast of trends, and deliver outstanding content. You will work with Glia’s executive team to assess new product opportunities for Glia, including market assessments, business cases, and developing recommendations.
What you’ll do:
Areas of responsibility include:
To help businesses reinvent how they support customers in a digital world.
Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience.
Glia’s Digital Customer Service solution brings the in-person experience to all customer interactions - whether they start online or on the phone.