Product Marketing Manager

New York or USA (Remote)
Product Marketing
Apply Now

Product Marketing Manager

New York or USA (Remote)
Product Marketing
Apply Now
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About Glia

Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.

The Product Marketing Manager will be responsible for driving the adoption and expansion of Glia’s Digital Customer Service technology in clients.  The successful candidate will equip Glia’s and partner’s sales organizations with the knowledge and resources that they need about Glia’s products and services, as well as the general competitive landscape, to grow Glia’s business.

The Role

Operating a nexus within Glia, in this cross-organization role you will work closely with Product Management, Sales, Sales Engineering, Customer Success, and Marketing, as well as clients and partners, to gather needs, keep abreast of trends, and deliver outstanding content. You will also assess new product opportunities for Glia, including market assessments, business cases, and recommendations to the leadership team.

What you'll do

  • Work with Product Managers to understand new product capabilities being introduced in the Glia product, as well as the Glia roadmap. Translate that knowledge into content to be used across various media (web, collateral, sales presentations, etc.) by Glia sales, content marketing, and demand generation teams
  • Train Glia and partner sales organizations on new product capabilities
  • Develop and maintain competitive intelligence for use in sales activities, as well as for working with Product Management on product planning
  • Develop and refine pricing strategies for Glia products and services
  • Work with Glia’s executive team to develop and deliver thought leadership content to industry analysts
  • Assess new product areas and market for expansion of Glia’s offerings, including market research, business plans, and go-to-market strategies as needed

Requirements

  • 10+ years of experience in Digital Banking/Financials technology, focusing on alliances or channel sales. 
  • Ability to conduct strategic engagements with executive-level staff.
  • Excellent phone, email, and social communication skills.
  • Experience developing and managing complex partnerships.
  • Strong organizational skills and ability to work with all areas of a company. 
  • BA/BS or related work experience.
  • Bonus:
    - Willing to work in New York City
    - Extensive knowledge of the digital banking/ financial technology vendor landscape.
    - Understanding of cloud software, contact center, and customer communications technology.


Benefits

  • Exciting, dynamic and rapid growth environment
  • Collaborative culture with autonomy and purpose
  • Incredible mentors & investors that are an active part of the company
  • Team events including nights out and team travel
  • Free gym membership (you have to commit to going 3x per week!)
  • Diversity: 18 languages and 10 countries represented
  • Competitive base salary & benefits
  • Participation in employee option pool
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Company Culture at Glia

The employee experience below at Glia, compared to a typical U.S. based company.
Great Place to Work
97% of employees at Glia say it is a great place to work compared to 59% of employees at a typical U.S.-based company.

97%

97%

97%

97%

97%

Glia-team-picture

What is Glia’s Mission?

To help businesses reinvent how they support customers in a digital world.

Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience.

Glia’s Digital Customer Service solution brings the in-person experience to all customer interactions - whether they start online or on the phone.

Join the team. We've been waiting for you.

We're Pre-IPO, well funded, and growing rapidly. We'd love to meet!

Apply Now