Sales Operations Analyst

New York or USA (Remote)
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Sales Operations Analyst

New York or USA (Remote)
Apply Now
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About Glia

Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.

As a Sales Operations Analyst at Glia, you will focus on process, performance, efficiency, and strategy and your duties will include strategic planning, development of policies and practices, data management and analysis, operational strategy, and more.

What you’ll do:

  • Oversee and evaluate Glia's revenue funnel performance and lead senior-leadership discussions around challenges and opportunities (regular management meetings, cross-functional and cross-departmental committees)
  • Develop and manage global sales forecasting planning, reporting, and analytics infrastructure to deliver predictable and insightful sales intelligence to various stakeholders within the organization
  • Evaluate regularly the efficiency of Glia’s Go-To-Market operations according to organizational objectives; identity, formulate and implement improvement processes and policies
  • Coordinate sales forecasting, planning, and budgeting processes used within the sales organization
  • Implement enabling technologies, including CRM, to field sales teams. Monitor the assigned sales organization’s compliance with the required standards for maintaining CRM data. 
  • Analyze operational performance and proactively identify areas of risk and opportunity and propose the appropriate corrective actions.
  • Provide input to leadership in the development and administration of sales incentive compensation programs.
    Supports the equitable assignment of sales force quotas and ensures quotas are optimally allocated to all sales channels and resources.


  • 5+ years of relevant experience in Revenue/Business/Sales/Marketing Operations
  • Extensive knowledge of integrated sales and marketing infrastructure using Salesforce
  • Previous professional experience in SaaS
  • Excellent understanding and experience of standard business practices related to Revenue Operations processes and systems (Sales metrics, Demand generation waterfall metrics, reporting, forecasting, territory management etc)
  • Deep experience across design, implementation, and ongoing improvement of a full-funnel SaaS tech stack
  • Strong ability to deliver and facilitate knowledge transfer, both in-person and virtually, across a diverse and distributed team


  • Experience working with: DiscoverOrg, Salesloft/, Marketo, or InsightSquared 
  • Experience working in conjunction with an integrated SaaS partnership organization


  • Exciting, dynamic and rapid growth environment
  • Collaborative culture with autonomy and purpose
  • Incredible mentors & investors that are an active part of the company
  • Team events including nights out and team travel
  • Free gym membership (you have to commit to going 3x per week!)
  • Diversity: 18 languages and 10 countries represented
  • Competitive base salary & benefits
  • Participation in employee option pool
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Company Culture at Glia

The employee experience below at Glia, compared to a typical U.S. based company.
Great Place to Work
97% of employees at Glia say it is a great place to work compared to 59% of employees at a typical U.S.-based company.







What is Glia’s Mission?

To help businesses reinvent how they support customers in a digital world.

Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience.

Glia’s Digital Customer Service solution brings the in-person experience to all customer interactions - whether they start online or on the phone.

Learn All About Glia

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We're Pre-IPO, well funded, and growing rapidly. We'd love to meet!

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