Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.
We're growing rapidly, and seeking a passionate professional to join our Solutions Team in New York as Customer Success Leader.
Our Solutions team is a world-class collection of individuals that are focused on driving value for our clients. We are essentially a top-tier technology and strategy consulting practice. Given our subscription-based business and land/expand model, Customer Success is absolutely vital to our long-term growth and profitability. We will not be successful unless our customers are receiving massive value from our service through the adoption of the platform and expansion to new products.
We are looking for a leader to own driving success for our customers. This role includes responsibilities for managing and scaling a Customer Success team including activities (e.g., onboarding, support, services, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.). As a growing organization it will be critical to help build out and hone our Customer Success processes to continue to drive the incredible we see from and for our customers.
What you'll do
Bonus: Experience working in, selling to or enabling change within Contact Centers
To help businesses reinvent how they support customers in a digital world.
Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience.
Glia’s Digital Customer Service solution brings the in-person experience to all customer interactions - whether they start online or on the phone.