Enterprise Solutions Architect

New York or USA (Remote)
Customer Solutions
Apply Now

Enterprise Solutions Architect

New York or USA (Remote)
Customer Solutions
Apply Now
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About Glia

Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.

We're growing rapidly, and seeking a passionate professional to join our Solutions team as Solutions Architect. Our Solutions team is a world-class collection of individuals that are focused on driving value for our clients. We are essentially a top-tier technology and strategy consulting practice.

The Role

Currently, we’re seeking a strong and inquisitive technical mind to join us as a Solutions Architect. Glia’s Solutions Architects help our clients implement solutions to increase lift, improve servicing efficiency, and most importantly, create world-class customer experiences. We work with the world’s largest and most complex enterprises, including Deutsche Bank, United Healthcare, and PSECU.

What you'll do

  • Design and prototype solutions by working with clients to understand their business & technical needs and propose creative and comprehensive solutions to their problems
  • Understand clients' business needs, transform them into a technical vision, and inspire and guide the delivery of this technical vision
  • Validate Solution Implementation, Delivery, and Deployment
  • Be able to educate and lead local and remote teams to follow your solution
  • Communicate clearly and effectively in an in-depth technical level and translate to business needs

Requirements

  • 2+ years experience in client-facing development.
  • Recent Front-end development experience (Using HTML, React JS, ES6, CSS)
  • Recent experience using Python and/or Ruby.
  • Familiar with the lifecycle of SaaS.
  • Experience working with other engineers of similar, or same, discipline during short sprints.
  • Call Center and/or Fintech experience are a bonus.


Benefits

  • Exciting, dynamic and rapid growth environment
  • Collaborative culture with autonomy and purpose
  • Incredible mentors & investors that are an active part of the company
  • Team events including nights out and team travel
  • Free gym membership (you have to commit to going 3x per week!)
  • Diversity: 18 languages and 10 countries represented
  • Competitive base salary & benefits
  • Participation in employee option pool
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Company Culture at Glia

The employee experience below at Glia, compared to a typical U.S. based company.
Great Place to Work
97% of employees at Glia say it is a great place to work compared to 59% of employees at a typical U.S.-based company.

97%

97%

97%

97%

97%

Glia-team-picture

What is Glia’s Mission?

To help businesses reinvent how they support customers in a digital world.

Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience.

Glia’s Digital Customer Service solution brings the in-person experience to all customer interactions - whether they start online or on the phone.

Learn All About Glia

Find out why we are one of the best places to work
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Join the Team. We've Been Waiting for You.

We're Pre-IPO, well funded, and growing rapidly. We'd love to meet!

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