Senior Infrastructure Engineer

Position already filled
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Senior Infrastructure Engineer

Position already filled
Apply Now

About Glia

Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.

Team Infrastructure is responsible for maintaining and improving Glia's cloud-native core infrastructure, ensuring its availability, security, and performance. The team also implements and supports CI/CD, monitoring, and other tools, allowing our product teams to move fast without breaking things.

The work

Some of the Infrastructure Engineer’s responsibilities include:

  • maintaining and updating Glia’s core infrastructure;
  • troubleshooting and resolving infrastructure-related issues;
  • improving our security posture;
  • implementing and managing CI/CD pipelines;
  • implementing support for telemetry;
  • consulting other teams on infrastructure-related topics;
  • working with third-party vendors and service providers.

Infrastructure Engineers report to the team’s Engineering Manager and work closely with the team’s Tech Lead. The team’s work is driven by business goals, with priorities defined in collaboration with the Director of Engineering. All projects within the team’s space are planned, led, and executed by engineers. 

Team Infrastructure has engineers in Tallinn and Tartu, Estonia, the Netherlands, and Portugal, so our processes are optimized for remote collaboration. We work in the Eastern European time zone (EET/EEST).

For this role, we hire in: Estonia (remote or in our offices in Tallinn or Tartu)

Our tech stack

  • Infrastructure: AWS, Kubernetes (AWS EKS), Istio, Nginx Ingress
  • Persistence: Amazon RDS for PostgreSQL, Apache Druid, Snowflake
  • Cache: Amazon ElastiCache for Redis
  • Message Broker: RabbitMQ
  • Monitoring: DataDog
  • CI/CD: Jenkins
  • Infrastructure as Code: Terraform, Ansible

Additionally, engineering teams at Glia use:

  • Backend: Elixir and Ruby
  • Frontend: JavaScript and ReactJS
  • Native mobile SDKs: Java and Swift


  • Experience in building and maintaining reliable and highly available systems
  • Experience in working with cloud infrastructure and running containerized applications
  • At home with Linux/Unix tools and ecosystem
  • Infrastructure-as-Code enthusiast
  • Experience in coding that extends beyond scripting
  • Proficiency in written and spoken English


  • Glia stock options and competitive salary
  • Diversity: 18 languages and 15 countries represented.
  • Professional development support  (trainings, courses, conferences, books, etc)
  • Transparent career development system
  • Different options for your working preferences (office, remote, flexible)
  • Access to all the latest tools and equipment you’ll need 
  • Sports compensation, reimbursement for therapy, counseling sessions
  • Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
  • Generous referral bonuses 

*Glia is an equal opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.


*Want to know more about working at Glia?  Check our Glia's Career FAQs

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Company Culture at Glia

The Employee Experience Below at Glia, Compared to a Typical U.S. Based Company
94% of employees at Glia say it is a great place to work compared to 54% of employees at a typical U.S.-based company.







What is Glia’s Mission?

To help businesses reinvent how they support customers in a digital world.

Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience.

Glia’s Digital Customer Service solution brings the in-person experience to all customer interactions - whether they start online or on the phone.

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