Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.
As an Infrastructure Engineer, you will apply cutting edge technology, like Elixir and Kubernetes, to help some of the largest, most-respected companies in the world better connect with their customers.
What you'll do
You will be responsible for maintaining the availability and performance of our core (e.g. Kubernetes, Postgres) and supporting (e.g. Jenkins) infrastructure. All of it runs on AWS and is defined in code (e.g. Ansible). You will also be responsible for developing CI/CD, monitoring, and other tooling to allow application developers to move fast without breaking things. And to protect our clients' trust and data, you will be responsible for enforcing our security practices.
To help businesses reinvent how they support customers in a digital world.
Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience.
Glia’s Digital Customer Service solution brings the in-person experience to all customer interactions - whether they start online or on the phone.