Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.
Team Infrastructure is responsible for maintaining and improving Glia's cloud-native core infrastructure, ensuring its availability, security, and performance. The team also implements and supports CI/CD, monitoring, and other tools, providing our software engineers with first-class developer experience and allowing them to move fast without breaking things.
Some of the Infrastructure Engineer’s responsibilities include:
Infrastructure Engineers report to the team’s Engineering Manager and work closely with the team’s Tech Lead. Teams’ work is driven by Objectives and Key Results, defined quarterly in collaboration with the Director of Engineering. All projects within the team’s space are planned, led, and executed by engineers.
Team Infrastructure has engineers in Tallinn and Tartu, Estonia, and Portugal, so our processes are optimized for remote collaboration. We work in the Eastern European time zone (EET/EEST).
Our tech stack
*Glia is an equal opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
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To help businesses reinvent how they support customers in a digital world.
Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience.
Glia’s Digital Customer Service solution brings the in-person experience to all customer interactions - whether they start online or on the phone.