Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.
At Glia, we are on a mission to reinvent the way businesses support their customers online. We see a future where excellent Digital Customer Service is the standard! We’re a global remote-first workforce across the US and Europe, but despite multiple time zones and locations, we identify as one Glia. We are a collaborative bunch with a strong drive to master our craft, we take challenges head on and persevere through adversity. With 5/5 star reviews on Glassdoor and a +70 eNPS, we strive to keep the employee experience at Glia consistently top notch. If our company values align with your own, we would love to connect with you about the role.
The Director, US People Operations will be a leader to our Glianeers as we rapidly scale our global team. A strong candidate brings operational excellence and a clear passion for people and culture. You will partner with Glia leadership to drive productivity, build HR policy and engage employees across the company. This role will also work alongside our department leaders to create world class teams with clear goals and opportunities for growth.
*Glia is an equal opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
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To help businesses reinvent how they support customers in a digital world.
Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience.
Glia’s Digital Customer Service solution brings the in-person experience to all customer interactions - whether they start online or on the phone.