Senior/Staff Software Engineer, Front-End Platform Team

About Glia

Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.

We are growing rapidly and seeking a passionate professional to join our Front-End Platform Team as a Senior/Staff Software Engineer to contribute to our Front-End platform and accelerate product teams in their delivery.

Team setup

We are a group of talented Front-End Platform Engineers, Tech Lead and an Engineering Manager. We are truly cross-border, located in Estonia and Poland. We are working together with Product Management and Design, and, of course, other teams to deliver software that is accessible for all our users.

The Role

As a Senior-plus Software Engineer, working in our Front-End Platform team, you will be helping other teams to achieve their goals faster by providing a robust, reliable and performant platform. In this impactful role, you will shape the platform of Glia’s most used front-end application.

The work

Drastically reduce initial bundle size of Glia’s visitor application.
Increase Glia’s visitor app resilience to unexpected changes in JS environment on the client website.
Contribute to the customization of Glia’s visitor application.
Lead and own the technology and development of the Visitor Application. Including the platform, developer experience and developer productivity, but also bundle size optimization and performance.
Suggest and build solutions for improving application reliability, performance and robustness.
Guide fellow Engineers to help them succeed in their challenges and achieve their goals.
Design and implement proofs of concepts that support decision making.
Analyze different solutions to find the best one for current and future needs.
Plan and manage the full lifecycle of development projects.

Candidate requirements

Passionate and focused on technical aspects of Front-End - with a good understanding of core JavaScript and Web API’s.
Experience in JavaScript Bundle optimization for complex large-scale applications.
Experience creating Front-End application architecture for scale.
Understanding of JavaScript build tooling, such as webpack.
Experience in JavaScript performance optimization.
Experience working in product organizations.
Experience working cross-team.
Interest in platform work, not just building good-looking Front-End.

Nice to have

Experience in FE development using React
Full-Stack experience
Experience with open source library development
Experience working with Kubernetes and Docker to support shipping the solutions

Our tech stack

Front-end: React, JavaScript
Monitoring: DataDog
CI/CD: Jenkins
Infrastructure as Code: Terraform, Ansible, Docker

Note: We are constantly evolving our tech stack to assure the usage of the right tools for the specific needs, and you will be part of the process.

If you love to learn and you enjoy navigating through the unknown, let’s talk!

Benefits

Glia stock options and competitive salary
Diversity: 18 languages and 15 countries represented.
Professional development support (trainings, courses, conferences, books, etc)
Transparent career development system
Different options for your working preferences (office, remote, flexible)
Access to all the latest tools and equipment you’ll need
Sports compensation, reimbursement for therapy, counseling sessions
Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
Generous referral bonuses

*Glia is an equal opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

*Want to know more about working at Glia? Check our Glia's Career FAQs

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94% of employees at Glia say it is a great place to work compared to 54% of employees at a typical U.S.-based company.

Source: Great Place to Work® 2023 Global Employee Engagement Study.

100%

Our customers would rate the service we deliver as "excellent".

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When you join the company, you are made to feel welcome.

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I am treated as a full member here regardless of my position.

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People here are given a lot of responsibility.

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Our facilities contribute to a good working environment.

Learn More

What is Glia’s Mission?

To help businesses reinvent how they support customers in a digital world.

Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience.

Glia’s Digital Customer Service solution brings the in-person experience to all customer interactions - whether they start online or on the phone.