Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.
As the Director of Product Marketing you will lead and build a team of Product Marketing professionals focused on driving the adoption and expansion of Glia’s Digital Customer Service technology. Glia is a category-creating company, and our ground-breaking product is seeing rapid uptake in the market. The successful candidate’s team will be responsible for pricing, product launches, analyst relations, competitive assessments, and opportunity assessments for Glia’s rapidly growing business. This high-visibility role will work closely with the Glia senior management team on strategic initiatives.
Operating a nexus within Glia, in this cross-organization role you will work closely with Product Management, Sales, Sales Engineering, Customer Success, and Marketing, as well as clients and partners, to gather needs, keep abreast of trends, and deliver outstanding strategies, content and programs to drive the business forward.
What you'll do:
Areas of responsibility include:
*Glia is an equal opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
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To help businesses reinvent how they support customers in a digital world.
Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience.
Glia’s Digital Customer Service solution brings the in-person experience to all customer interactions - whether they start online or on the phone.