Salesforce Admin

New York or USA (Remote)
Sales Operations
Apply Now

Salesforce Admin

New York or USA (Remote)
Sales Operations
Apply Now
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About Glia

Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.

What you’ll do:

  • Participate in a variety of assigned and ongoing business operations: manage Salesforce functions such as customizations and enhancements, data maintenance and analysis, data migration, creating reports and dashboards, training new and existing users, managing communications to Salesforce users
  • Manage new system implementations in support of key business objectives and metrics
  • Identify process improvements and recommend system changes in support of business needs
  • Lead the analysis of business needs and requirements for use in application design and development
  • DocuSign administration and integration with Salesforce
  • Research, recommend and implement Salesforce-based solutions including third party applications to enhance business processes
  • Create and present reports and dashboards for various internal partners, including executive leadership

Requirements:

  • 3-5 years of experience with Salesforce CRM
  • Salesforce Administrator Certified (ADM-201) 
  • Ability to write apex code and create Visualforce pages from scratch for custom business requirements
  • Experience with supporting multiple systems implementations
  • Ability to interact and communicate effectively and clearly with all levels of staff and project management in both the business and the technical areas
  • Self-motivated with analytical, problem solving, organizational and interpersonal skills with the ability to adapt to changes and new ideas
  • Strong verbal and written communication skills with extensive experience in process documentation

Bonus

  • Experience working with a fast growing company 
  • Salesforce Advanced Administrator (ADM-401) Certification


Benefits

  • Glia stock options and competitive salary
  • Diversity: 18 languages and 15 countries represented.
  • Professional development support  (trainings, courses, conferences, books, etc)
  • Transparent career development system
  • Different options for your working preferences (office, remote, flexible)
  • Access to all the latest tools and equipment you’ll need 
  • Sports compensation, reimbursement for therapy, counseling sessions
  • Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
  • Generous referral bonuses 
  • Relocation & Visa support

*Glia is an equal opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

 

*Want to know more about working at Glia?  Check our Glia's Career FAQs

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Company Culture at Glia

The employee experience below at Glia, compared to a typical U.S. based company.
Great Place to Work
97% of employees at Glia say it is a great place to work compared to 59% of employees at a typical U.S.-based company.

98%

98%

98%

98%

97%

Glia-team-picture

What is Glia’s Mission?

To help businesses reinvent how they support customers in a digital world.

Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience.

Glia’s Digital Customer Service solution brings the in-person experience to all customer interactions - whether they start online or on the phone.

Learn All About Glia

Find out why we are one of the best places to work
Glia FAQ
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Join the Team. We've Been Waiting for You.

We're Pre-IPO, well funded, and growing rapidly. We'd love to meet!

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