Director of Engineering, Platform

Position already filled
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Director of Engineering, Platform

Position already filled
Apply Now

About Glia

Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.

The role 

As a Director of Engineering, Platform, you will be responsible for leading essential engineering and infrastructure initiatives that will impact the entire R&D organization at Glia and all its customers.

The work

  • Ensure that Glia systems remain highly secure and robust during rapid customer growth by proactively leading regional availability and recoverability, data distribution, security, and compliance projects. 
  • Lead the SRE function,  review, and implement the best practices for operations for all engineering teams in the company.
  • Enable product engineering teams to fully adopt the DevOps approach by providing a necessary set of tools, training, and best practices, including the DevOps metrics dashboard.
  • Lead development and maintenance of the fundamental software components of the Glia Platform, like libraries, tools, authentication, logging, monitoring, front-end components, and other modules.
  • Supervise integration and unification of the infrastructure between Glia and the companies it acquires.
  • Mentor and coach Engineering Managers and Technical Leaders inside the Platform Group.

Your group will consist of several engineering teams in Europe and North America, which will report to you. You will partner with the Director of Product, other Directors of Engineering, and the Security and Compliance team.

Our Tech Stack

Infrastructure: AWS, Kubernetes (AWS EKS), Nginx, Terraform
Persistence: PostgreSQL, Redis
CI/CD: GitHub Actions, Jenkins
Backend: Python, Elixir, and Ruby
Frontend: Javascript and React.js
Native mobile SDKs: Java and Swift

Candidate Requirements

  • Experience in software engineering and technical operations in the cloud.
  • Experience managing multiple teams and Engineering Managers.


  • Glia stock options and competitive salary
  • Diversity: 18 languages and 15 countries represented.
  • Professional development support  (trainings, courses, conferences, books, etc)
  • Transparent career development system
  • Different options for your working preferences (office, remote, flexible)
  • Access to all the latest tools and equipment you’ll need 
  • Sports compensation, reimbursement for therapy, counseling sessions
  • Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
  • Generous referral bonuses 

*Glia is an equal opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.


*Want to know more about working at Glia?  Check our Glia's Career FAQs

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Company Culture at Glia

The Employee Experience Below at Glia, Compared to a Typical U.S. Based Company
94% of employees at Glia say it is a great place to work compared to 54% of employees at a typical U.S.-based company.







What is Glia’s Mission?

To help businesses reinvent how they support customers in a digital world.

Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience.

Glia’s Digital Customer Service solution brings the in-person experience to all customer interactions - whether they start online or on the phone.

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