Senior Sales Engineer - Contact Center

US (Remote)
Solutions Engineering
Position already filled
Apply Now

Senior Sales Engineer - Contact Center

US (Remote)
Solutions Engineering
Position already filled
Apply Now

About Glia

Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.

The Role

We are seeking a Senior Sales Engineer who thrives in complex and dynamic environments. This candidate will bring deep technical expertise combined with strategic thinking to our sales team. This role involves engaging with some of the world's most sophisticated enterprises and guiding them through their digital transformation journeys with Glia's solutions. The ideal candidate is a proactive problem-solver who excels in a collaborative setting and can lead projects and teams effectively.

This position serves as the technical expert supporting prospects from initial engagement through to successful final sales. The role offers a dynamic mix of technical sales, proof of concept support, and continual technical guidance, providing a varied set of daily activities with our prospects.


What You'll Do:

  • Handle complex technical challenges, leveraging the support of managers and teams.
  • Expert in API data integrations and proficient with Glia products.
  • Develop and implement risk mitigation strategies to proactively address potential risks and minimize their impact on sales outcomes.
  • Delegate tasks appropriately, integrate technical needs into project planning, and choose the most effective project management strategies.
  • Navigate and resolve complex client issues, fostering collaboration across departments and managing communication challenges with diverse stakeholders.
  • Present complex information clearly and concisely during meetings, ensuring all communications are impactful and directly support business objectives.
  • Maintain a deep understanding of industry trends, regularly contributing insights in meetings and strategic discussions.
  • Develop and maintain deep, personalized customer relationships, leveraging those to advance business objectives.
  • Able to utilize our entire library of stories and case studies to share knowledge and experiences across the Glia product set effectively.



  • 5+ years in Sales/Solutions Engineering, ideally within a technology or SaaS environment.
  • Has extensive expertise in SIP/Telephony systems 3 - 5 years of experience 
  • In-depth knowledge of HTML, CSS, JavaScript, and API integrations.
  • Capable of discussing designs and implementing complex telecommunication solutions to ensure a proper understanding of operational efficiency and seamless integration with existing infrastructure.
  • The ideal candidate will have proven experience with SIP trunking solutions, designing IVR systems, and integrating VoIP technologies with enterprise-level Unified Communications platforms.
  • Demonstrated ability to manage complex technical projects and lead technical strategy in sales engagements.
  • Strong ability to foresee potential risks in project plans and sales strategies, with a proven track record of developing effective mitigation tactics.
  • Exceptional communication skills, with a knack for presenting technical information to various stakeholders clearly and persuasively.
  • Proven success in fostering collaboration across multiple departments and effectively managing stakeholder relationships.
  • Deep understanding of the industry, including trends, challenges, and opportunities, with the ability to translate this knowledge into actionable sales strategies.

*Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

The Glia Talent Acquisition team is using only mailboxes for coordinating interviews, providing updates and sending documents. Our hiring process involves an introduction, and practical and team interviews, followed by a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via

*Want to know more about working at Glia?  Check our Glia's Career FAQs

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Company Culture at Glia

The Employee Experience Below at Glia, Compared to a Typical U.S. Based Company
94% of employees at Glia say it is a great place to work compared to 54% of employees at a typical U.S.-based company.







What is Glia’s Mission?

To help businesses reinvent how they support customers in a digital world.

Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience.

Glia’s Digital Customer Service solution brings the in-person experience to all customer interactions - whether they start online or on the phone.

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