The Role

We are looking for a motivated product manager to drive the routing and in-engagement Glia experiences. This work directly empowers the heaviest users of Glia software: the “operators” who rely on Glia’s trademark ChannelLess™ environment to field customer queries.

What you’ll do 

A Product Manager’s job at Glia is to understand the needs and expectations of our partners and our customers, to extract a concrete approach to productization, and to articulate the next steps in enabling documents (visions, requirements, specifications) so we can take action. Our work leads to better customer outcomes and better sales outcomes for years to come.

In this role, you will be building and improving the software that Operators — employees of our customers — use every day. Their effectiveness is a direct result of the various configurable options we provide. Your partner engineering team is in charge of several core Glia technologies:

• Engagement Routing & Capacity Management
• Queues and product configuration
• Operator Presence & Availability
• Mobile Push Registration & Dispatch
• CoBrowsing & Embedded experiences, e.g. in Salesforce

Requirements

• 2+ years of product management experience in a software company. This is not your first PM job.
• A hands-on technical background, probably as a developer, analyst, or technical support staff member.
• An execution mindset: the ability to define approaches, manage scope, and establish milestones that drive the team towards valuable outcomes.
• Experience with B2B go-to-market, between enabling the GTM team to message the product to customers and soliciting critical feedback through them.
• An appetite to “wing walk” i.e. to thrive in and contribute to the thoughtful redesign of our working environment, in response to market changes.
• Ability to communicate your ideas and your arguments clearly, both verbally and in writing, in English.

We’re especially interested in candidates with:

• Experience managing mobile products, ergo familiarity with the unique challenges of mobile applications contrasted with browser applications.
• A track record of solid discovery work: independently interviewing customers (or partners, or users) in a manner that yields interesting, actionable outcomes.
• Experience in small- to medium-size companies with high ambitions.

We are always curious and hungry for knowledge here at Glia. Even if you don’t meet all of the requirements exactly, we encourage you to apply as long as you are passionate about mastering your craft and developing your skills.

Benefits

• Glia stock options and competitive salary
• Professional development support  (trainings, courses, conferences, books, etc)
• Access to all the latest tools and equipment you’ll need 
• Sports compensation, reimbursement for therapy, counseling sessions
• Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
• Generous referral bonuses 
• Diversity: 25 countries represented