Product Manager, Routing & Operator Empowerment

Product Management
Position already filled
Apply Now

Product Manager, Routing & Operator Empowerment

Product Management
Position already filled
Apply Now

About Glia

Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.

The Role

We are looking for a motivated product manager to drive the routing and in-engagement Glia experiences. This work directly empowers the heaviest users of Glia software: the “operators” who rely on Glia’s trademark ChannelLess™ environment to field customer queries.

What you’ll do 

A Product Manager’s job at Glia is to understand the needs and expectations of our partners and our customers, to extract a concrete approach to productization, and to articulate the next steps in enabling documents (visions, requirements, specifications) so we can take action. Our work leads to better customer outcomes and better sales outcomes for years to come.

In this role, you will be building and improving the software that Operators — employees of our customers — use every day. Their effectiveness is a direct result of the various configurable options we provide. Your partner engineering team is in charge of several core Glia technologies:

  • Engagement Routing & Capacity Management
  • Queues and product configuration
  • Operator Presence & Availability
  • Mobile Push Registration & Dispatch
  • CoBrowsing & Embedded experiences, e.g. in Salesforce


  • 2+ years of product management experience in a software company. This is not your first PM job.
  • A hands-on technical background, probably as a developer, analyst, or technical support staff member.
  • An execution mindset: the ability to define approaches, manage scope, and establish milestones that drive the team towards valuable outcomes.
  • Experience with B2B go-to-market, between enabling the GTM team to message the product to customers and soliciting critical feedback through them.
  • An appetite to “wing walk” i.e. to thrive in and contribute to the thoughtful redesign of our working environment, in response to market changes.
  • Ability to communicate your ideas and your arguments clearly, both verbally and in writing, in English.

We’re especially interested in candidates with:

  • Experience managing mobile products, ergo familiarity with the unique challenges of mobile applications contrasted with browser applications.
  • A track record of solid discovery work: independently interviewing customers (or partners, or users) in a manner that yields interesting, actionable outcomes.
  • Experience in small- to medium-size companies with high ambitions.

We are always curious and hungry for knowledge here at Glia. Even if you don’t meet all of the requirements exactly, we encourage you to apply as long as you are passionate about mastering your craft and developing your skills.



  • Glia stock options and competitive salary
  • Professional development support  (trainings, courses, conferences, books, etc)
  • Access to all the latest tools and equipment you’ll need 
  • Sports compensation, reimbursement for therapy, counseling sessions
  • Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
  • Generous referral bonuses 
  • Diversity: 25 countries represented

*Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

The Glia Talent Acquisition team is using only mailboxes for coordinating interviews, providing updates and sending documents. Our hiring process involves an introduction, and practical and team interviews, followed by a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via

*Want to know more about working at Glia?  Check our Glia's Career FAQs

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Company Culture at Glia

The Employee Experience Below at Glia, Compared to a Typical U.S. Based Company
94% of employees at Glia say it is a great place to work compared to 54% of employees at a typical U.S.-based company.







What is Glia’s Mission?

To help businesses reinvent how they support customers in a digital world.

Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience.

Glia’s Digital Customer Service solution brings the in-person experience to all customer interactions - whether they start online or on the phone.

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