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OneChannel

All interaction Channels in One Platform

OneChannel

All interaction Channels in One Platform

Messaging
CoBrowsing
Audio
Video
AI
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Sarah
Great question. Can we CoBrowse? I’ll guide you through the package differences myself.
Sounds great!
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Make the dream of simple OneChannel Communication with Customers a reality.  

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Benefits of Omni-Channel

Increase Online Conversion

Make Communication Simple

Exceed Customer Expectations

How it works

Omnichannel visitors
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Customer dialog boxPhone icon
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Operator chat bubble
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Operator chat bubble 2Live Observation icon
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Customer dialog box 2Chat icon
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Info stored CRM
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Customer and agent complete survey

This is how it works

How one-channel works

Social Channel Support

Glia lets customers start the conversation from popular social messaging apps like Slack and Facebook Messenger for added convenience and engagement.
Social Channels supported by Glia
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Greg Smith - Former President at PSECU
2 MIN

Improved Experiences

By consolidating all communication channels into a single system, an agent is able to focus their time on the customer at hand without switching back and forth between pages looking for an answer. This generates increases to metrics such as NPS, CSAT or CES by +20%.
Increased Conversion case study

Increased Conversion  

When it comes to customer engagement, the leading cause of disloyalty is a broken customer journey (channel switching.) When agents are able to guide customers in the right direction and assist them during complex processes, this leads to increases in conversion by +100%.
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Handle-Time Reductions case study

Handle-Time Reductions   

When agents utilize an OmniChannel platform, they are able to gain context into a visitor's browsing session in real time. This way, agents are able to get on the same page as the customer in seconds, leading to reductions in Average Handle Time by +25%.
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Be the company your customers would love you to be

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“With Glia we increased our conversion by over 200%”

Director of Digital - Top 10 Bank
Reinventing Customer Service
Glia monogramGlia 7x Finovate Best of Show Winner
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