All Communication Channels, No Effort

Messaging

CoBrowsing

Audio

Video

Sarah

Great question. Can we CoBrowse? I’ll guide you through the package differences myself.

Sounds great!

Started CoBrowsing

Make the dream of simple OneChannel Communication with Customers a reality.

Benefits of Omni-Channel

Increase Online Conversion

Make Communication Simple

Exceed Customer Expectations

How it works

This is how it works

Improved Experiences

By consolidating all communication channels into a single system, an agent is able to focus their time on the customer at hand without switching back and forth between pages looking for an answer. This generates increases to metrics such as NPS, CSAT or CES by +20%.

Increased Conversion

When it comes to customer engagement, the leading cause of disloyalty is a broken customer journey (channel switching.) When agents are able to guide customers in the right direction and assist them during complex processes, this leads to increases in conversion by +100%.

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Handle-Time Reductions

When agents utilize an OmniChannel platform, they are able to gain context into a visitor's browsing session in real time. This way, agents are able to get on the same page as the customer in seconds, leading to reductions in Average Handle Time by +25%.

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Be the company your customers would love you to be

Have a question? Contact us

“With Glia we increased our conversion by over 200%”

Director of Digital - Top 10 Bank