A ChannelLess™ interaction platform is the key to providing contextual omnichannel engagement with customers across your digital properties and in the call center. Ensuring you have the right human resources to drive efficiency and success is just as important.
The wealth of your data available via the Glia Interaction Platform, combined with our WFM employee engagement tools, enables you to predictably and properly staff your contact center - providing the top-notch service your clients deserve and expect.
Glia’s unified interaction management platform empowers you to easily manage call center staffing needs with our productized WFM integrations or use our open APIs to integrate a workforce management solution of your choice.
Combine interaction metadata with factors like employee availability, preferences and skills to ensure shifts are properly staffed, and your staff is properly equipped and engaged for optimal performance.