Digital Customer Service (DCS) is the key to providing contextual omnichannel engagement with customers across your digital properties. Ensuring you have the right human resources to drive efficiency and success is just as important.
The wealth of your data available via the Glia platform, combined with our WFM employee engagement tools, enables you to predictably and properly staff your DCS solution - providing the top-notch service your clients deserve and expect.
Glia’s DCS platform empowers you to easily manage your staffing needs with our pre-integrated WFM solution or use our open APIs to integrate a workforce management provider of your choice.
Combine interaction metadata with factors like employee adherence, preferences and availability to ensure shifts are properly staffed, and your staff is properly equipped and engaged for optimal performance.