Keep customers engaged with your app and your business with Glia messaging.
As messaging becomes more popular, the expectation for more seamless communication has risen. Meet your customers' expectations by allowing them to easily and quickly engage with your company in a familiar way.
Provide your customers with ultimate convenience when you combine SMS messaging with OmniGuide, Glia’s AI chatbot. With OmniGuide, your customers will receive a faster, more consistent support experience and your representatives will be able to easily handle multiple engagements without a decrease in quality.
Easily turn your app into another engagement channel. With in-app messaging, customer support is only a tap away - allowing your customers to reach out whenever and wherever they are.
In-app messaging allows your customers to engage around the clock. With this “perpetual chat”, your agents can respond when they’re able to and the entire chat history is preserved for convenient review. Better yet, push notifications alert your customers that a new message has arrived.
Glia’s in-app messaging features true digital in-app audio too. If a customer wants to speak to a representative, they can do so - without ever leaving your app! This enables your representatives to avoid costly channel switching and preserves your customers’ in-app user session from which your representatives can acquire valuable visual context.
Forge deeper relationships with your customers by upgrading an in-app messaging session to a full video chat. With Glia’s in-app video chat, your support representatives can resolve more complex issues in face-to-face matter without the need for any additional code.