Insurance

Improve Customer Acquisition

Glia enables insurers to acquire more leads and increase online conversions. Insurance providers are able to identify high-value website visitors, react to inbound communication requests, or proactively reach out via live chat, video, or audio. With our powerful Observation and CoBrowsing features, companies can arm their agents with visual context and offer personalized browsing to better aid customers.

Glia media selector with channel switching

Modernize Support

Glia allows agents to easily switch between chat, video, and audio communications with customers - reducing customer effort and ensuring increased customer satisfaction. Identify high-value online visitors and alert agents when those visitors hit a point of friction and run the risk of abandonment, reducing total contacts per claim and improving efficiences.

Enhance Your Customer Experience

Glia allows insurers to forge and maintain deeper relationships with their customers by providing real-time online “face-to-face” access to account managers, advisors, and agents in a compliant and secure environment. With 2-way video communication, your customers can put a face to a name - building greater customer satisfaction and loyalty in the process.

Sarah

Hi! Would you like me to walk you through?

Hi! Yes please!

This is how it works

Visitor can join from the desired channel

Improved Experiences

By consolidating all communication channels into a single system, an agent is able to focus their time on the customer at hand without switching back and forth between pages looking for an answer. This generates increases to metrics such as NPS, CSAT or CES by +20%.

Increased Conversion

When it comes to customer engagement, the leading cause of disloyalty is a broken customer journey (channel switching.) When agents are able to guide customers in the right direction and assist them during complex processes, this leads to increases in conversion by +100%.

Learn More

Handle-Time Reductions

When agents utilize an OmniChannel platform, they are able to gain context into a visitor's browsing session in real time. This way, agents are able to get on the same page as the customer in seconds, leading to reductions in Average Handle Time by +25%.

Learn More

Glia for
Insurers

Make any live interaction with customers simple and easy. Layer rich collaboration on any of your existing quoting, application, servicing or claims web experiences