insurance AI, VOICE & digital customer service
Make Service Your
Super Power
Most insurance products look the same. Let service set you apart. Glia helps you deliver experiences that win business from agents and keep policyholders happy.
Better interactions, lasting loyalty.
Our contact center AI means business.
The Glia Advantage
Designed For Insurance,
Driven By AI
Manual processes slow down your CSRs while disconnected systems silo your data. Our AI automates insurance tasks and unlocks comprehensive reporting so you can focus on service, not systems.
Supercharge Your CSRs
Less busywork, more meaningful interactions. AI preps CSRs with context before conversations, suggests real-time responses, and automates wrap-up—empowering reps to offer service customers love.
Capture Comprehensive Data
Make educated decisions based on accurate, comprehensive interaction data. Use AI to transcribe calls as they unfold, standardize post-interaction work, and route records to the right place.
Automate Customer Inquiries
Offer AI self-service and let CSRs handle more complex interactions. Glia’s AI handles repeated customer journey actions like submitting a first notice of loss or requesting status updates on a claim.
Gain Insights By Asking
Instantly assess quality, compliance, trends, and training opportunities. Simply use natural language like “Show me calls about claim denials with negative sentiment” and let AI provide accurate answers.
Insurance Industry Results
Measurable Impact for Insurers
Meet customer expectations for self service while driving results you can measure. Here’s how insurance companies partner with Glia to do it all.
Expedite Claims
Discover how this Fortune 100 insurance company decreased its average call time for claims with chat, voice, video, and CoBrowsing.
23%
Reduction in call claim times
Slash Excess Costs
Learn how Experian Insurance Services drove millions in savings by unifying all its customer interactions across voice, digital, and AI.
$2M
In effective savings
Strengthen Agent Relationships
See how Celina Insurance Group provides exceptional digital support that boosts agent loyalty—and wins more business.
4.93/5
Agent satisfaction for Glia interactions
A Track Record of Success
products
Build Loyalty With One Platform
Deliver a unified voice and digital experience for customers, enhance CSR workflows with AI, and empower leaders with comprehensive insights—all on one platform built for modern insurers.
Raise Your Voice
Replace your legacy phone system with AI-powered voice that expedites routing, always passes context, and integrates with your claims and policy systems—saving CSRs hours of manual documentation.
Supercharge Your CSRs
Turn every rep into a top performer by using AI assistants to brief CSRs on customer context, suggest accurate responses, and automate routine tasks, and more.
See The
Full Picture
Let managers and executives access insights with unprecedented ease. Our AI Analysts and automated tools provide comprehensive reporting on everything from workforce planning to performance management.
Personalize Digital Service
Offer chat, SMS, and secure messaging while personalizing interactions with tools like CoBrowsing and video chat. One platform for digital and voice means no context is lost during transitions.
Stay Secure
Safeguard sensitive policyholder information with enterprise-grade security built for highly regulated industries. From HIPAA to SOC 2, Glia's platform delivers compliance without sacrificing ease.
Integrate With Ease
Leverage Glia’s pre-built integrations with your existing policy admin systems, claims platforms, and CRM tools. No extra implementation work for IT, no complex training or screen-switching for CSRs.
GLIA CUSTOMER FEEDBACK
Take Their Word
“There's a large segment of agents who want to communicate this way. Now we can meet them there. Even better, we can meet them well beyond their expectation, way beyond what they thought was even possible. And they love it.”
Rob Shoenfelt
SVP - Chief Information and Innovation Officer, Celina Insurance Group
CX Insurance Software FAQs
Your Insurance Questions, Answered
Insurance digital customer service transforms the traditional insurance experience by enabling seamless interactions across digital channels. It helps insurers guide policyholders and agents throughout the customer journey, whether they're filing claims, reviewing policies, or seeking assistance. By combining self-service with on-demand human support, insurers can provide faster resolutions while reducing operational costs and improving customer satisfaction.
Glia's platform helps improve claim resolution and enhances the customer experience by enabling insurers to observe and assist customers in real-time during critical moments. Our solution offers both self-service options and immediate access to human CSRs when needed. By preserving context across interactions and eliminating the need for repetitive information sharing, we help insurers deliver a more efficient and satisfying customer experience.
Combining AI with human support creates a powerful approach to customer engagement in insurance. AI can handle routine inquiries and guide customers through simple processes, while human agents focus on complex issues requiring empathy and expertise. This balanced approach ensures customers receive the right level of support at the right time, leading to better outcomes and more meaningful interactions.
Deliver Service That Drives Loyalty
Creating lasting connections with policyholders and agents by modernizing service with Glia.
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