The role

We are looking for an experienced product designer who’ll join us in defining the user experience, interaction, and interface design of our product. The role requires solid experience in product design and familiarity with UX research & testing methods.

In this role, you’ll be a key member of the company’s vision of what the future of Digital Customer Service would look like - both from the customer and agent perspective. The product designer will work closely with our cross-functional product teams.

Team setup

Our product teams are cross-functional, consisting of a product manager, product designer, engineers, technical writers, and some other roles depending on the team. The product teams are grouped by areas of product and/or expertise (e.g. visitor and operator experience, manager experience, platform, etc.). One product designer can be a part of a few product teams and take ownership of design in one or multiple areas of the product. Product designers collaborate with each other to ensure consistency across different parts of the product, provide feedback and improve product design processes and tools. 

What you'll do

• Together with other product designers, take ownership of the user experience of the Glia platform.
• Be part of the product trio (product manager, engineer and product designer) defining solutions for user problems, visualizing new user flows, and constantly refining the existing user experience.
• Perform testing with functional prototypes to validate your ideas.
• Coordinate with team members to ensure product consistency, accurate communication, and efficiency throughout the design phases.
• Maintain and build our design system.
• Take part in peer reviews and give feedback to other product designers. 

Requirements

• 4+ years experience doing B2B SaaS product or UI/UX design full-time.
• Proven experience in all phases of the design process, including design discovery, prototyping, visual design, interaction design, and usability testing.
• Wide experience with Figma as the main design tool.
• Experience creating and maintaining design systems.
• Good grasp of dev handoff and scalability.
• Attention to detail and desire for consistency.
• Ability to communicate clearly in English, both verbally and in writing.
  Bonus:
• Cross-platform design experience (Web, Android, iOS)
• Experience building products or solutions for contact centers or working in the contact center