Senior Product Designer

Position already filled
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Senior Product Designer

Position already filled
Apply Now

About Glia

Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.

The role

We are looking for an experienced product designer who’ll join us in defining the user experience, interaction, and interface design of our product. The role requires solid experience in product design and familiarity with UX research & testing methods.

In this role, you’ll be a key member of the company’s vision of what the future of Digital Customer Service would look like - both from the customer and agent perspective. The product designer will work closely with our cross-functional product teams.

Team setup

Our product teams are cross-functional, consisting of a product manager, product designer, engineers, technical writers, and some other roles depending on the team. The product teams are grouped by areas of product and/or expertise (e.g. visitor and operator experience, manager experience, platform, etc.). One product designer can be a part of a few product teams and take ownership of design in one or multiple areas of the product. Product designers collaborate with each other to ensure consistency across different parts of the product, provide feedback and improve product design processes and tools. 

What you'll do

  • Together with other product designers, take ownership of the user experience of the Glia platform.
  • Be part of the product trio (product manager, engineer and product designer) defining solutions for user problems, visualizing new user flows, and constantly refining the existing user experience.
  • Perform testing with functional prototypes to validate your ideas.
  • Coordinate with team members to ensure product consistency, accurate communication, and efficiency throughout the design phases.
  • Maintain and build our design system.
  • Take part in peer reviews and give feedback to other product designers. 


  • 4+ years experience doing B2B SaaS product or UI/UX design full-time.
  • Proven experience in all phases of the design process, including design discovery, prototyping, visual design, interaction design, and usability testing.
  • Wide experience with Figma as the main design tool.
  • Experience creating and maintaining design systems.
  • Good grasp of dev handoff and scalability.
  • Attention to detail and desire for consistency.
  • Ability to communicate clearly in English, both verbally and in writing.
  • Cross-platform design experience (Web, Android, iOS)
  • Experience building products or solutions for contact centers or working in the contact center



  • Glia stock options and competitive salary
  • Diversity: 18 languages and 15 countries represented.
  • Professional development support  (trainings, courses, conferences, books, etc)
  • Transparent career development system
  • Different options for your working preferences (office, remote, flexible)
  • Access to all the latest tools and equipment you’ll need 
  • Sports compensation, reimbursement for therapy, counseling sessions
  • Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
  • Generous referral bonuses 

*Glia is an equal opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.


*Want to know more about working at Glia?  Check our Glia's Career FAQs

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Company Culture at Glia

The Employee Experience Below at Glia, Compared to a Typical U.S. Based Company
94% of employees at Glia say it is a great place to work compared to 54% of employees at a typical U.S.-based company.







What is Glia’s Mission?

To help businesses reinvent how they support customers in a digital world.

Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience.

Glia’s Digital Customer Service solution brings the in-person experience to all customer interactions - whether they start online or on the phone.

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