Product Manager

Estonia
Engineering
Apply Now

Product Manager

Estonia
Engineering
Apply Now
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About Glia

Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.

The role

As a product manager, your mission is to discover how our product can help our clients to better serve their customers in a digital world. In this position you will identify challenges, bottlenecks and opportunities that are in line with our product strategy and vision; and in collaboration with engineers and designers, find solutions that work for the business. You will work directly with the product leadership and our founders to translate our product vision, client bottlenecks and company objectives into roadmaps, and eventually deliver digital solutions that customers love.


What you'll do

Your job is to articulate the problems that our clients have, articulate how solving those problems contributes to our product vision and strategy, and make sure all the business constraints are considered. You also need to make sure that the potential risks (e.g. value, feasibility, legal and compliance) are identified and mitigated. You will work cross-functionally to help shape and shepherd the Glia platform. We are looking for a self-driven executor with a strong technical background and attention to detail who can support the growth of the product and the company.

  • Studying and researching organizations of our ideal customer profile, the user personas of our product, our competitors, and trends in the customer service and financial services industry.
  • Reviewing feature and bug requests from our clients and team, in order to understand the actual problem and propose the solution.
  • Clearly and consistently capturing and tracking customer problems, the urgency of these problems, and the objectives for solving these problems.
  • Spearheading initiatives to solve customer problems from end to end - from product discovery to implementing solutions and measuring the impact and success of the features built.
  • Working with our engineers and product designers to discover the best solution for our customers and business.
  • Writing and maintaining product internal documentation from the early drafts and concepts to the live documentation of the final working solution.
  • Analyzing the usage of our platform and its features, to generate actionable insights for future initiatives.

Requirements

  • 3+ years of experience as a product manager for a B2B SaaS product
  • Experience with CCaaS/UCaaS or CPaaS
  • Excellent analytical capabilities to collect, analyze information, extract actionable input and make decisions.
  • Attention to detail and desire for robustness and consistency.
  • Ability to communicate very clearly in English, both verbally and in writing.
  • Firm understanding of the software development life cycle and other engineering practices.
  • Solid understanding of core SaaS-enabling technologies (e.g. HTML5, HTTP, JS, REST API, etc.)
  • Ability to learn how the technology works via hands-on experimentation.


Benefits

  • Glia stock options and competitive salary
  • 28 days of annual vacation and additional free days
  • Diversity: 18 languages and 15 countries represented.
  • Professional development support  (trainings, courses, conferences, books, etc)
  • Transparent career development system
  • Different options for your working preferences (office, remote, flexible)
  • Access to all the latest tools and equipment you’ll need 
  • Sports compensation, reimbursement for therapy, counseling sessions
  • Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
  • Generous referral bonuses 
  • Relocation & Visa support

*Glia is an equal opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

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Company Culture at Glia

The employee experience below at Glia, compared to a typical U.S. based company.
Great Place to Work
97% of employees at Glia say it is a great place to work compared to 59% of employees at a typical U.S.-based company.

97%

97%

97%

97%

97%

Glia-team-picture

What is Glia’s Mission?

To help businesses reinvent how they support customers in a digital world.

Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience.

Glia’s Digital Customer Service solution brings the in-person experience to all customer interactions - whether they start online or on the phone.

Learn All About Glia

Find out why we are one of the best places to work
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We're Pre-IPO, well funded, and growing rapidly. We'd love to meet!

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