Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.
As a product manager, your mission is to discover how our product can help our clients to better serve their customers in a digital world. In this position you will identify challenges, bottlenecks and opportunities that are in line with our product strategy and vision; and in collaboration with engineers and designers, find solutions that work for the business. You will work directly with the product leadership and our founders to translate our product vision, client bottlenecks and company objectives into roadmaps, and eventually deliver digital solutions that customers love.
What you'll do
Your job is to articulate the problems that our clients have, articulate how solving those problems contributes to our product vision and strategy, and make sure all the business constraints are considered. You also need to make sure that the potential risks (e.g. value, feasibility, legal and compliance) are identified and mitigated. You will work cross-functionally to help shape and shepherd the Glia platform. We are looking for a self-driven executor with a strong technical background and attention to detail who can support the growth of the product and the company.
To help businesses reinvent how they support customers in a digital world.
Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience.
Glia’s Digital Customer Service solution brings the in-person experience to all customer interactions - whether they start online or on the phone.