The role

As a product manager, your mission is to discover how our product can help our clients to better serve their customers in a digital world. In this position you will identify challenges, bottlenecks and opportunities that are in line with our product strategy and vision; and in collaboration with engineers and designers, find solutions that work for the business. You will work directly with the product leadership and our founders to translate our product vision, client bottlenecks and company objectives into roadmaps, and eventually deliver digital solutions that customers love.

What you'll do

Your job is to articulate the problems that our clients have, articulate how solving those problems contributes to our product vision and strategy, and make sure all the business constraints are considered. You also need to make sure that the potential risks (e.g. value, feasibility, legal and compliance) are identified and mitigated. You will work cross-functionally to help shape and shepherd the Glia platform. We are looking for a self-driven executor with a strong technical background and attention to detail who can support the growth of the product and the company.

• Studying and researching organizations of our ideal customer profile, the user personas of our product, our competitors, and trends in the customer service and financial services industry.
• Reviewing feature and bug requests from our clients and team, in order to understand the actual problem and propose the solution.
• Clearly and consistently capturing and tracking customer problems, the urgency of these problems, and the objectives for solving these problems.
• Spearheading initiatives to solve customer problems from end to end - from product discovery to implementing solutions and measuring the impact and success of the features built.
• Working with our engineers and product designers to discover the best solution for our customers and business.
• Writing and maintaining product internal documentation from the early drafts and concepts to the live documentation of the final working solution.
• Analyzing the usage of our platform and its features, to generate actionable insights for future initiatives.

Requirements

• 3+ years of experience as a product manager for a B2B SaaS product
• Experience with CCaaS/UCaaS or CPaaS
• Excellent analytical capabilities to collect, analyze information, extract actionable input and make decisions.
• Attention to detail and desire for robustness and consistency.
• Ability to communicate very clearly in English, both verbally and in writing.
• Firm understanding of the software development life cycle and other engineering practices.
• Solid understanding of core SaaS-enabling technologies (e.g. HTML5, HTTP, JS, REST API, etc.)
• Ability to learn how the technology works via hands-on experimentation.