Digital-First Voice Communication to Keep Customers Online

Mobile + desktop
Voice page content
Visitor App Voice controls
Sarah
User voice icon
Visitor App fieldsSend Message input field
Browser bar
Digital-Voice browser window

Engage customers directly through OnScreen Voice in browsers and mobile apps

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Benefits of Digital-First Voice

Minimize Reauthentication

Minimize Reauthentication

Avoid Channel Switching

Avoid Channel Switching

Reduce Telephony Costs

Reduce Telephony Costs

Decrease Inbound Calls

More than 84% of phone calls are from on-screen customers. Instead of requiring customers to dial into your contact center and restart the engagement, leverage OnScreen Voice and reduce your telephony costs.

Reduce Average Handle Times

Agents benefit from Live Observation, understanding where the customer is in the online journey. Collaboration tools such as CoBrowsing enable reps to guide customers to a resolution, reducing average handle times and boosting customer satisfaction.

Minimize Reauthentication

Eliminate the need for customers to reauthenticate by keeping them online where they’re already logged in. Integrate with your CRM to provide agents with customer information and engagement history, enabling them to provide faster, superior service.
Contact Flow Designer

Visual IVR Builder

Glia provides a robust visual IVR builder that can enable your company to quickly create and publish IVR flows that transfer to agents on the Glia platform.
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Reinvent How You Serve Your Customers

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“With Glia we increased our conversion by over 200%”

Director of Digital - Top 10 Bank