Digital-First Voice Communication to Keep Customers Online
Engage customers directly through OnScreen Voice in browsers and mobile apps
Benefits of Digital-First Voice
Avoid Channel Switching
Reduce Telephony Costs
Decrease Inbound Calls
More than 84% of phone calls are from on-screen customers. Instead of requiring customers to dial into your contact center and restart the engagement, leverage OnScreen Voice and reduce your telephony costs.
Reduce Average Handle Times
Agents benefit from Live Observation, understanding where the customer is in the online journey. Collaboration tools such as CoBrowsing enable reps to guide customers to a resolution, reducing average handle times and boosting customer satisfaction.
Eliminate the need for customers to reauthenticate by keeping them online where they’re already logged in. Integrate with your CRM to provide agents with customer information and engagement history, enabling them to provide faster, superior service.