Online Customer Service for
Small Business Banking

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Sarah
Great question. Can we CoBrowse? I’ll guide you through the package differences myself.
Sounds great!
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Guide small businesses through the borrowing process online from loan origination through servicing and beyond.

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Benefits for Banking Institutions

Increase Successful Applications

Simplify Complexity and Reduce Errors

Strengthen Small Business Relationships

Increase Successful Applications

Small business know a lot about their products, services, and customers, but that doesn’t mean they’re finance experts. When it comes to obtaining credit to start, sustain, or grow their business, what seems like a simple process to lenders can be confusing to small business owners outside of your branches. Borrowers want coaches. Add a guided visual component to your call for more successful applications.

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Glia White Paper Guided Small Business Lending in Times of Need
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Guided Small Business Lending in Times of Need

Read about Digital Customer Service for smoother end-to-end loan origination and servicing for lasting customer relationships

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borrower lender application collaboration

Simplify Complexity and Reduce Errors

When a small business borrower has questions with something on your web or mobile properties, phone conversations alone are often inefficient and frustrating as each party relies on the other to describe what is happening and what direction to take. Adding CoBrowsing, document collaboration and even video brings clarity and reduces errors to ensure servicing keeps moving forward smoothly.

Strengthen Small Business Relationships

Relationships are everything when it comes to small business banking. Glia’s Digital Customer Service technology helps banks to forge and maintain deep relationships with small businesses in their communities by offering guidance through real-time, shared visual experiences and the ability to engage anywhere in the most convenient channels. Adding two-way video communication, lets you provide a face-to-face experience when you can’t be together in a branch.
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Sarah
Hi! Would you like me to walk you through?
Hi! Yes please!
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Enhance your Customer Experience

Loan a hand before handing a loan

Be a Lending Coach

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Reinvent How You Serve Customers

Ready to become a lending coach?

Click Here for Demo