Glia Launches

Unified Interaction Management

Harness the power of customer interactions to drive efficiency, growth, and loyalty
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webinar
58:00

Change Management on the Road to Unified Interaction Management

webinar
58:00

Change Management on the Road to Unified Interaction Management

Unite Your Team. Unify Your Digital Experience.

In our digital-first world, users want to easily connect with your financial institution (FI) through multiple channels—whether your website, via chatbots, over the phone, or all of the above.

That’s why you’re ready for your FI to adopt a unified interaction platform. The only holdup? Ensuring other key decision-makers are ready, too.  

Our webinar, Change Management: On The Road to Unified Interaction Management, uncovers strategies you can use to align executives and frontline team members on going seamless. Sign up now to hear from:

  • Al Comeaux. A best-selling thought leader, speaker, and author of “Change (The) Management”, Al will share insights on enabling change by getting buy-in from executives, supervisors, and frontline team members.

  • Kristy D’Imperio. Drawing on her experience as Assistant Vice President of the member contact center and virtual branch at AmeriCU Credit Union, Kristy will reveal how she’s aligned multiple teams to change how AmeriCU interacts with its 160,000 members—all while reducing costs and boosting the member experience.

  • Rick Delisi. Glia’s Lead Research Analyst and the co-author of the groundbreaking books “The Effortless Experience” and “Digital Customer Service”, Rick will share his expertise on accelerating transformation of both digital- and phone-based customer interactions.

Ready to unite your team and unify your digital experience? Watch the recording now.

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