solution
2:45 min

What is Digital Customer Service?

solution
2:45 min

What is Digital Customer Service?

Digital Customer Service (DCS) is a solution that enriches customer touchpoints on web, mobile or phone calls with: communication choices (from messaging to video chat), on-screen collaboration and personalized experiences.

Digital Customer Service channels may include any combination of chat, messaging, phone, cobrowsing, social, online voice, and video for customer care - using any combination of bots and human agents.

Glia
Glia
What Jim is Reading and Listening To Right Now
Ultimate Guide to CoBrowsing
Jim’s Favorite New Product Outside of Work
Amazon Echo

Latest Videos

Infographics Video Chat Study
OvalPlay icon

Get Your Agents To Stop Asking This One Question

Infographics Video Chat Study
OvalPlay icon

Client Views on Glia's WhiteGlove Customer Service

Infographics Video Chat Study
OvalPlay icon

FinovateWest Digital 2020