solution
2:45 min

What is Digital Customer Service?

solution
2:45 min

What is Digital Customer Service?

Digital Customer Service (DCS) is a solution that enriches customer touchpoints on web, mobile or phone calls with: communication choices (from messaging to video chat), on-screen collaboration and personalized experiences.

Digital Customer Service channels may include any combination of chat, messaging, phone, cobrowsing, social, online voice, and video for customer care - using any combination of bots and human agents.

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