Glia Digital: Unify AI and Human to Transform Your Digital Experience

Glia Digital automates and elevates every step of your digital interactions—across your website, mobile app, and online banking. It unifies chat, video, and collaboration to meet the high expectations of today's customer.

Transform Your Digital Customer Journey

• Expert Help, Instantly & Proactively—Customers get immediate, personalized support from AI Virtual Assistants (GVAs) for over 800 banking tasks. Plus, our proactive engine detects hesitation points and offers help
  before prospects abandon a form or process.
• Seamless, High-Touch Digital Guidance—Eliminate silos. With a single click, agents can upgrade a chat to
  CoBrowse or video to securely guide customers through complex forms, document uploads, or troubleshooting, just like they would in person.
• Handoffs Without Holdups—When a customer needs a human agent, all prior AI conversation context, along with their real-time visual journey, is seamlessly transferred. This eliminates frustration, cuts down Average Handle Time (AHT), and ensures first-contact resolution is the goal.
• Better Support, Less Busywork—Agent AI tools, like Interaction Wrap-Up and Transfer Summary, automate administrative burdens like note-taking. This frees your agents to focus entirely on meaningful, high-value interactions.
• AI-Driven Insights at Your Fingertips—Manager AI uses tools like Ask Cortex to analyze 100% of interactions across all channels. You get real-time insights into customer behavior, conversion roadblocks, and personalized coaching opportunities to drive continuous improvement.

Built For High-Stakes Financial Interactions

You're a high-trust institution—you need a platform built for your unique needs, not a retrofitted generalist tool.

• Industry Focus → Exclusively for Banking. We have deep integrations with top Online Banking (OLB) platforms for both web and native mobile. Our AI is pre-trained on banking language and workflows, providing expertise that generic solutions can't match.
• Compliance → Enterprise-Grade Security. Glia is PCI DSS Level 1 certified. We guarantee zero hallucinations by using only vetted, pre-approved answers, keeping your brand safe and compliant in every digital interaction.
• ChannelLess® Architecture → Truly Unified CX. Don't let your digital channels operate in a silo. Glia’s platform ensures context is never lost as customers move seamlessly between chat, voice, video, and SMS.

Stop letting friction erode your digital investments. It’s time to deliver the high-touch digital service your customers deserve and your conversion rates demand. Request a demo today!