Enhance customer interactions, boost conversions, and empower your representatives. Thanks to Embedded Interaction Visualizer’s seamless integration to your rep’s desktop workspace, your employees join conversations via chat, audio, or video with immediate context of where the customer is on your digital property. Establish shared context and mutual understanding with CoView, providing reps the ability to observe where the visitor is on your digital properties. Representatives can effortlessly guide customers through page navigation or even assist in filling out form fields by CoBrowsing or screensharing, making the process smooth and user-friendly.
Establish immediate shared visual context to reduce Average Handle Time (AHT), increase first time issue resolution, boost conversions, and improve the customer and employee experience with Glia's Embedded Interaction Visualizer.