OmniGuide provides the framework to deploy one or multiple conversational AI engines across an enterprise. With conversational AI, agents & customer support reps can reach customers in real-time using bot-powered logic in the form of suggested responses. By employing an easy-to-use interface, there can always be a human fallback when a bot “fails”. Bot powered assistance for human agents includes integrated surveys, built-in data/regulatory compliance features, statistics and reporting. With OmniGuide, sales and support teams have the insight and capabilities to meaningfully evaluate customer interactions. Once activated, OmniGuide drives efficiency and customer satisfaction across your chosen customer engagement channels.