Glia’s Digital Customer Service platform provides the framework to deploy one or multiple conversational AI engines across an enterprise. With conversational AI, agents & customer support reps can reach customers in real-time using bot-powered logic in the form of suggested responses. By employing an easy-to-use interface, there can always be a human fallback when a bot “fails.” Bot-powered assistance for human agents includes integrated surveys, built-in data/regulatory compliance features, statistics and reporting. With Glia, sales and support teams have the insight and capabilities to meaningfully evaluate customer interactions. Once activated, Glia Digital Customer Service drives efficiency and customer satisfaction across your chosen customer engagement channels.
Request a personalized demonstration of CoBrowsing with chat, voice, video, AI and more today. You can see for yourself how Glia is reinventing how businesses support customers online.