Glia Virtual Assistants Explainer Video

Call centers are finding themselves increasingly overwhelmed with routine, repetitive questions that monopolize staff time. Users are finding it more difficult than ever to find answers themselves online, leaving them nowhere to turn but to contact support staff. You can solve both of these problems at once, and so many more, with a virtual assistant to automatically assist users across all channels, 24/7/365. Glia Virtual Assistants (GVAs) helps consumers find the information they need, and seamlessly passes along interactions to human reps when they’re needed most.

In this video, you’ll learn:

• How GVAs relieve overburdened contact centers by serving as a first line of defense for your support staff. 
• The number of common banking tasks and questions that the GVA comes pre-trained to assist users with. 
• How easy it is to get up and running with a GVA from Glia’s Interaction Platform.