Call centers are finding themselves increasingly overwhelmed with routine, repetitive questions that monopolize staff time. Users are finding it more difficult than ever to find answers themselves online, leaving them nowhere to turn but to contact support staff. You can solve both of these problems at once, and so many more, with a virtual assistant to automatically assist users across all channels, 24/7/365. Glia Virtual Assistants (GVAs) helps consumers find the information they need, and seamlessly passes along interactions to human reps when they’re needed most.
In this video, you’ll learn: