Glia Launches

Unified Interaction Management

Harness the power of customer interactions to drive efficiency, growth, and loyalty
Get to Know UIM
Solution
02:10

Unified Interaction Management (UIM)

Solution
02:10

Unified Interaction Management (UIM)

In our hyper-connected world, customers want to move quickly and without interruption—whether using digital channels, phone, video, or AI. Winning their business requires your organization to provide the seamless experience they expect.

That’s easier said than done when you rely on a cobbled-together network of vendors of service providers. Now there’s a better way: Unified Interaction Management (UIM)

UIM enables a fluid user experience through every stage of the customer journey: from contact-center and client-servicing interactions to direct sales loans, deposits, and beyond. Watch our video to learn how our UIM platform helps you:

  • Unite chat messaging, voice, CoBrowsing, and video to better serve customers
  • Guide users to the right channel for every interaction
  • Offer a seamless blend of human and AI-powered service
  • Streamline reporting and data insights
  • Boost CSAT, conversions, and call center efficiency

Glia
Glia
What Jim is Reading and Listening To Right Now
Ultimate Guide to CoBrowsing
Jim’s Favorite New Product Outside of Work
Amazon Echo

Latest Videos

Infographics Video Chat Study
OvalPlay icon

Unified Interaction Management (UIM)

Infographics Video Chat Study
OvalPlay icon

Change Management on the Road to Unified Interaction Management

Infographics Video Chat Study
OvalPlay icon

Embedded Interaction Visualizer