Digital-First Voice Communication Wherever Your Customers Are

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Mobile + desktop
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Pair traditional inbound calls with digital customer service or engage directly through online VoIP in browsers and mobile apps

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Benefits of Digital-First Voice

Avoid Channel Switching

Minimize Reauthentication

Reduce Telephony Costs

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Avoid Channel Switching

Support your customers in the channel they are engaging from. Enable digital-first customer interactions via CoBrowse-assisted phone calls, click-to-dial, or complete digital voice communications while maintaining context and reducing telephony costs.
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OmniBrowse by Glia

Move Offline Callers Online

Take offline callers online by having them go to your digital property and pairing the session in real-time. As offline callers learn your online platform they won’t need to call in the future.
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Buying process of OmniCall number
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Manage Phone Numbers

Purchase and manage numbers directly within the Glia platform. Tie context directly to the number so your agents know the exact reason your customer is calling as soon as they answer.
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Contact Flow Designer

Visual IVR Builder

Glia has partnered with AWS Connect to provide a robust visual IVR builder that can enable your company to quickly create and publish IVR flows that transfer to agents on the Glia platform.
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Reinvent How You Serve Your Customers

Request a Demo

“With Glia we increased our conversion by over 200%”

Director of Digital - Top 10 Bank