Voice | Glia

Avoid Channel Switching

Support your customers in the channel they are engaging from. Enable digital-first customer interactions via CoBrowse-assisted phone calls, click-to-dial, or complete digital voice communications while maintaining context and reducing telephony costs.

Move Offline Callers Online

Take offline callers online by having them go to your digital property and pairing the session in real-time. As offline callers learn your online platform they won’t need to call in the future. Try the Call Visualizer demo and experience guided phone support.

Call Visualizer Glia Live Observation bar

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Manage Phone Numbers

Purchase and manage numbers directly within the Glia platform. Tie context directly to the number so your agents know the exact reason your customer is calling as soon as they answer.

Visual IVR Builder

Glia has partnered with AWS Connect to provide a robust visual IVR builder that can enable your company to quickly create and publish IVR flows that transfer to agents on the Glia platform.

Digital-First Voice Communication Wherever Your Customers Are

Pair traditional inbound calls with digital customer service or engage directly through online VoIP in browsers and mobile apps

Benefits of Digital-First Voice

Avoid Channel Switching

Minimize Reauthentication

Reduce Telephony Costs

Avoid Channel Switching

Move Offline Callers Online

Manage Phone Numbers

Visual IVR Builder

Reinvent How You Serve Your Customers

“With Glia we increased our conversion by over 200%”