Digital-first Voice Communication Wherever Your Customers Are
00:00
Dylan
Pair traditional offline calls with digitally initiated voice communications digitally through browsers, mobile browsers and native app
Benefits of Digital-First Voice
Avoid Channel Switching
Avoid Reauthentication
Avoid Telephony Costs
Avoid Channel Switching
Keep your customers on the channel they are engaging from. Enable digital-first customer interactions through click to dial or complete digital voice communication. Maintaining Auth, context and avoid all telephony costs.
Move Offline Callers Online
Take offline callers online by having them go to your digital property and pairing the session in real-time. As offline callers learn your online platform they won’t need to call in the future.
Purchase and manage numbers directly within the Glia platform. Tie context directly to the number so your agents know the exact reason your customer is calling as soon as they answer.
Visual IVR Builder
Glia has partnered with AWS Connect to provide a robust visual IVR builder that can enable your company to quickly create and publish IVR flows that transfer to agents on the Glia platform.
Be the company your customers would love you to be
