NEW YORK, Dec. 1, 2020 – Glia, a leading provider of Digital Customer Service, today announced that it has partnered with Cognizant, a leading professional services company that transforms clients' business, operating and technology models for the digital era. The partnership will allow the two companies to enhance the customer experience provided by businesses around the globe, modernizing and streamlining call center operations and strengthening customer engagement through Digital Customer Service.
Through the partnership, Cognizant will offer Glia’s modern communications and collaboration platform to its customers. By leveraging the platform, these businesses will be empowered to meet customers where they are and communicate with them through whichever method they prefer – whether it’s voice, video or messaging – supported by CoBrowsing, screen-sharing and post-interaction surveys. This digital-first approach to customer service can increase operational efficiencies, reduce average handle times within the call center and enhance customer satisfaction and loyalty.
By joining forces with Cognizant, Glia will be able to connect with additional businesses across the globe. Glia will help these organizations create a quicker, more convenient customer experience to competitively differentiate themselves against their peers.
“Customers today are used to a new standard of customer service, a bar set by tech giants and big-box retailers; they expect their financial services providers to follow suit with the ability to meet them in their preferred digital channels with an efficient, personalized experience,” said Dan Michaeli, CEO and co-founder, Glia. “Cognizant already provides significant benefit to its financial institution and insurance clients through its innovative, modern set of solutions and services and our platform will only deepen that value. We look forward to joining forces, extending the power of Digital Customer Service to even more businesses that can benefit from all that this approach has to offer..
Glia is reinventing how businesses support their customers in a digital world. Glia's solution enriches web and mobile experiences with digital communication choices, on-screen collaboration and AI-enabled assistance. Glia has partnered with more than 100 financial institutions, insurance companies and fintech providers across the globe to improve top and bottom-line results through Digital Customer Service. The company has won numerous awards for its innovation - most recently recognized by Gartner as a Cool Vendor for 2020. Visit glia.com to learn more.