NEW YORK, Oct. 13, 2020 – Glia, a leading provider of Digital Customer Service, has branded its industry-leading client guidance, consulting and support program as WhiteGlove Service. The program has been honed over many years and proven to optimize client success.
Glia’s WhiteGlove Service is led by the client success team and the client engineering team. The client success team proactively guides institutions through their digital transformation of customer service. This group regularly reviews client activities, evaluates usage/success metrics, shares best practices and suggests ways to improve the overall effectiveness of the technology. The client engineering team helps institutions with complex questions about the platform, sharing information and seamlessly resolving any issues.
“We love the commitment and guidance that Glia’s customer success team provides...a true partnership,” commented Greg Minnich, vice president of customer service at Members 1st Federal Credit Union.
“The Glia experience is a combination of an industry-leading Digital Customer Service platform and exceptional consulting and support; when institutions partner with us, they instantly gain both,” said Dan Michaeli, co-founder and CEO of Glia. “We are proud to introduce our WhiteGlove Service program to all clients as we help them transform the way they support and guide their customers in a digital world.”
Every financial institution that partners with Glia is automatically enlisted in the WhiteGlove Service program at no additional cost.
Glia is reinventing how businesses support their customers in a digital world. Glia's solution enriches web and mobile experiences with digital communication choices, on-screen collaboration and AI-enabled assistance. Glia has partnered with more than 100 financial institutions, insurance companies and fintech providers across the globe to improve top and bottom-line results through Digital Customer Service. The company has won numerous awards for its innovation - most recently recognized by Gartner as a Cool Vendor for 2020. Visit glia.com to learn more.