Resources

Explore our resources to learn about industry trends, thought leadership, Glia solutions, and more.

Featured Resources

NEW

August 22, 2025

What 945 Contact Center Leaders Say About AI

White Paper

February 7, 2025

Blast Past CCaaS: Build Your Zero-Gravity Contact Center

White Paper

April 21, 2025

Double Your Deposit Conversions Without Doubling Ad Spend

White Paper

July 20, 2020

Guided Small Business Lending in Times of Need

White Paper

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Guide

Banking

November 24, 2022

Drive Digital Adoption Throughout Banking Technology Changes

White Paper

Banks & Credit Unions

October 28, 2022

Retaining Customers Through Technology Upgrades & Conversions

E-Book

Banking

October 20, 2022

5 Reasons to Introduce AI to your Contact Center Today

Guide

For All

October 3, 2022

Customer Service Across Generations - From Boomers to Zoomers

White Paper

For All

August 22, 2022

Navigating Economic Volatility With Digital Customer Service

E-Book

Banks & Credit Unions

August 8, 2022

DCS Differentiates Financial Institutions During a Time of Intense Competition

E-Book

Banking

July 25, 2022

Guide to Banking Chatbots

Guide

For All

May 2, 2022

By the Numbers: Defining Success in Digital Customer Service

Guide

Insurance

November 10, 2021

Driving P&C Insurance Sales with Customer Experience

White Paper

For All

November 8, 2021

Chat Alone Is Not Enough

White Paper

For All

August 6, 2021

Digital Cardholder Services: How to be "Top of Wallet" AND "Top of Service"

White Paper

Insurance

July 27, 2021

How P&C Insurers Provide Digital Engagement for Premium Agent Experiences