Resources

Explore our resources to learn about industry trends, thought leadership, Glia solutions, and more.

Featured Resources

NEW

August 22, 2025

What 945 Contact Center Leaders Say About AI

White Paper

February 7, 2025

Blast Past CCaaS: Build Your Zero-Gravity Contact Center

White Paper

April 21, 2025

Double Your Deposit Conversions Without Doubling Ad Spend

White Paper

July 20, 2020

Guided Small Business Lending in Times of Need

White Paper

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

All

News

Press Release

White Paper

For All

December 8, 2023

Change Management Guide for Your Contact Center Transformation

White Paper

For All

October 12, 2023

Generative AI in the Financial Services Call Center

White Paper

For All

September 11, 2023

Driving Sales and Servicing Efficiency with ChannelLess® Interactions

White Paper

Banks & Credit Unions

July 24, 2023

The 4 Types of Needs: The Right Interaction at the Right Time

White Paper

Insurance

May 31, 2023

Extending the Life of On-Premise Legacy Insurance Technology

eBook

For All

May 12, 2023

Fall in Love with Secure Messaging Again

White Paper

Banks & Credit Unions

April 19, 2023

Drive Call Center Efficiency & Improve Performance with AI Virtual Assistants

White Paper

Banking

April 12, 2023

Delivering on the Promise of Digital Customer Service

White Paper

Banks & Credit Unions

December 23, 2022

IVAs: One Piece of a Bigger Contact Center Puzzle

White Paper

Banks & Credit Unions

December 19, 2022

6 Signs It's Time to Modernize Your Call Center

Guide

Banking

November 24, 2022

Drive Digital Adoption Throughout Banking Technology Changes

White Paper

Banks & Credit Unions

October 28, 2022

Retaining Customers Through Technology Upgrades & Conversions