The best defense is a good offense.
M&A puts tremendous pressure on your contact center. With the right preparation, you can take the transition in stride.
Our guide and worksheet helps you identify the questions you’ll hear most during your M&A, so you can prepare your agents and develop a strategy to handle high call volume—through the transition and beyond.
Use it to:
- Understand how M&A puts pressure on your contact center
- Discover why traditional response strategies fall short
- Identify 12 questions you can expect on Day One
- Learn how to weather high volume with minimal impact to your team
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