Lorem ipsum dolor sit amet consectetur. Amet massa enim eu est vel et purus fermentum odio. At accumsan augue quisque enim dignissim eu mi id. Sapien maecenas netus iaculis duis pharetra viverra viverra erat faucibus. Ac nisi sit sit imperdiet. Non vel odio tortor lobortis. Hendrerit at sit id phasellus commodo. Mauris cursus dolor aliquam sit. Euismod quam enim tempus etiam rhoncus volutpat morbi.

John Doe

Co-Author, “The Effortless Experience” and "Digital Customer Service: Transforming Customer Experience for an On-Screen World."

Rajat Mishra

Co-Author, “The Effortless Experience” and "Digital Customer Service: Transforming Customer Experience for an On-Screen World."

Rajat Mishra

Co-Author, “The Effortless Experience” and "Digital Customer Service: Transforming Customer Experience for an On-Screen World."

Rick DeLisi

Lead Research Analyst, Glia. Co-Author, “The Effortless Experience” and "Digital Customer Service: Transforming Customer Experience for an On-Screen World."

Rick DeLisi

Rick DeLisi is a leading authority on customer experience and digital service transformation who brings a refreshingly unique perspective: he bridges the gap between traditional business wisdom and emerging technologies. With a career spanning the evolution from rotary phones to AI chatbots, Rick helps organizations navigate the future of customer loyalty while keeping the human element firmly in focus.

‍

Rick DeLisi

Lead Research Analyst, Glia. Co-Author, “The Effortless Experience” and "Digital Customer Service: Transforming Customer Experience for an On-Screen World."

Join Glia and guest presenter Rick DeLisi as he shares research findings from his book, “Member Effort: A New Approach to Member Experience,” and learn how to cultivate member loyalty.

Make the transition.  Keep the connection.

Get Started