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How Uncertainty in the Economy Impacts Credit Unions

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The Most Overrated Consideration in CX: Customer Channel Preferences
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Rajat Mishra
Co-Author, “The Effortless Experience” and "Digital Customer Service: Transforming Customer Experience for an On-Screen World."
Rajat Mishra

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Rajat Mishra
Co-Author, “The Effortless Experience” and "Digital Customer Service: Transforming Customer Experience for an On-Screen World."
John Doe
Co-Author, “The Effortless Experience” and "Digital Customer Service: Transforming Customer Experience for an On-Screen World."
John Doe

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John Doe
Co-Author, “The Effortless Experience” and "Digital Customer Service: Transforming Customer Experience for an On-Screen World."
Rick DeLisi
Lead Research Analyst, Glia. Co-Author, “The Effortless Experience” and "Digital Customer Service: Transforming Customer Experience for an On-Screen World."
Rick DeLisi

Rick DeLisi is a leading authority on customer experience and digital service transformation who brings a refreshingly unique perspective: he bridges the gap between traditional business wisdom and emerging technologies. With a career spanning the evolution from rotary phones to AI chatbots, Rick helps organizations navigate the future of customer loyalty while keeping the human element firmly in focus.

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Rick DeLisi
Lead Research Analyst, Glia. Co-Author, “The Effortless Experience” and "Digital Customer Service: Transforming Customer Experience for an On-Screen World."

This timely and insightful webinar features Rodney Hood, the eleventh Chairman and current Board Member of the National Credit Union Administration, and Rick DeLisi, former Gartner Fellow and Glia's current Lead Research Analyst. Both discuss the current world of high inflation and rising interest rates, which directly impact credit unions and their members, and identify new opportunities that are now more readily apparent in a post-pandemic world. Listen to the video above to hear a valuable discussion for all credit union leaders seeking an edge in growing and retaining their membership base in this economy.

Learn more about how Digital Customer Service helps credit unions enhance member experience, increase digital efficiency, and improve member acquisition.

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