Home Agents and Customer Service Continuity: Working from Home

Glia's cloud-based Digital Customer Service platform enables enterprises to situate representatives in offices, branches, call centers, or their home living room—all with the same capabilities. WIth Glia, agents simply log into their secure operator dashboard—regardless of their physical location—to handle chat, voice, or video calls, and CoBrowse with customers and members. 

To connect with customers and members on your website and online portals, you can add a “contact us” button with a single line of code from Glia. Everything is configured using business rules from the Glia administration console to tailor the user experience to each customer, and flexibly accommodate the capacity and capabilities of your customer service teams. 

Whether you: 

• Are planning for work-from-home customer support staff, 
• want to be prepared for future uncertainties, 
• or just want to provide better, more satisfying customer interactions in any channel from anywhere,

Glia’s quick time-to-value solution can help you and your customers on your journey. Providing secure home agent customer service is within reach with Glia.