Dan FinovateGlianeersGlia Jordan & Pat

A collection of press releases and news about Glia.

News

Financial Experience PodcastFinancial Experience Podcast
September 2, 2021
Ep. 52: Digital Customer Service Is Now Table StakesEp. 52: Digital Customer Service Is Now Table Stakes
[The Financial Experience Podcast] talks with Glia's Dan Michaeli and Rick DeLisi about why DCS is a critical component of digital transformation.
Glia Hosts Second Annual Digital Customer Service SummitGlia Hosts Second Annual Digital Customer Service Summit
September 2, 2021
Glia Hosts Second Annual Digital Customer Service SummitGlia Hosts Second Annual Digital Customer Service Summit
Financial services leaders to discuss DCS trends and best practices for creating five-star experiences during Glia client conference
Glia Continues to Expand Digital Customer Service with Banks  Representing More Than $2.4 Trillion in Assets Glia Continues to Expand Digital Customer Service with Banks  Representing More Than $2.4 Trillion in Assets
August 26, 2021
Glia Continues to Expand Digital Customer Service with Banks Representing More Than $2.4 Trillion in Assets Glia Continues to Expand Digital Customer Service with Banks Representing More Than $2.4 Trillion in Assets
More than 200 financial institutions globally embrace Digital Customer Service to strengthen customer relationships and improve the user experience.
Ideal Credit Union Launches Glia’s Digital Member Service PlatformIdeal Credit Union Launches Glia’s Digital Member Service Platform
August 17, 2021
Ideal Credit Union Launches Glia’s Digital Member Service PlatformIdeal Credit Union Launches Glia’s Digital Member Service Platform
Credit union embraces digital-first member service, increasing efficiencies and enhancing the member experience
Back to the Contact Center?Back to the Contact Center?
August 3, 2021
Back to the Contact Center?Back to the Contact Center?
[BIGCast Network] Speaks with Glia's Dan Michaeli and Rick DeLisi about the changing role of the Member Service Representative
FLEX Partners with Glia to Strengthen Member Service for Credit UnionsFLEX Partners with Glia to Strengthen Member Service for Credit Unions
July 15, 2021
FLEX Partners with Glia to Strengthen Member Service for Credit UnionsFLEX Partners with Glia to Strengthen Member Service for Credit Unions
Will allow FLEX credit union clients to take a digital-first approach to member service
LSCU Subsidiary Partners With Glia to Streamline Member CommunicationLSCU Subsidiary Partners With Glia to Streamline Member Communication
July 14, 2021
LSCU Subsidiary Partners With Glia to Streamline Member CommunicationLSCU Subsidiary Partners With Glia to Streamline Member Communication
[Credit Union Times] Credit union clients of LEVERAGE will soon have access to a new digital platform thanks to a partnership with Glia.
Staffing Your Contact Center for Digital TransformationStaffing Your Contact Center for Digital Transformation
July 14, 2021
Staffing Your Contact Center for Digital TransformationStaffing Your Contact Center for Digital Transformation
[CreditUnions.com] Glia's Rick DeLisi and Ascentra CU’s Lauri Bruggenwirth discuss optimizing your contact center for digital transformation.
Glia and Tyfone Partner to Help Institutions Embrace Digital Customer ServiceGlia and Tyfone Partner to Help Institutions Embrace Digital Customer Service
July 8, 2021
Glia and Tyfone Partner to Help Institutions Embrace Digital Customer ServiceGlia and Tyfone Partner to Help Institutions Embrace Digital Customer Service
Modernizing customer service allows banks and credit unions to build loyalty, boost efficiencies.
Glia and Posh Team Up to Transform TwinStar's Member Service ExperienceGlia and Posh Team Up to Transform TwinStar's Member Service Experience
July 7, 2021
[CU Broadcast] #2617: Glia and Posh Team Up to Transform TwinStar's Member Service Experience[CU Broadcast] #2617: Glia and Posh Team Up to Transform TwinStar's Member Service Experience
Mike Lawson interview with execs from TwinStar CU, Posh, & Glia about deploying a member chat experience with automated & live-person support.
Closing the Satisfaction GapClosing the Satisfaction Gap
June 15, 2021
Closing the Satisfaction GapClosing the Satisfaction Gap
[CU Management] Unitus CU shares how they partnered with Glia to enable them to leverage the human touch within their digital channels.
The Compelling Case for Digital Customer ServiceThe Compelling Case for Digital Customer Service
June 9, 2021
The Compelling Case for Digital Customer ServiceThe Compelling Case for Digital Customer Service
[NCR's Accelerate magazine] Dan Michaeli explains why DCS is the glue that makes digital transformation work
Active.Ai and Glia Partner to Enhance Customer Experiences Through Conversational AIActive.Ai and Glia Partner to Enhance Customer Experiences Through Conversational AI
June 9, 2021
Active.Ai and Glia Partner to Enhance Customer Experiences Through Conversational AIActive.Ai and Glia Partner to Enhance Customer Experiences Through Conversational AI
[EIN Presswire] The partnership enables FIs to meet customers in the digital domain and support them through conversational AI
Posh and Glia Partner to Transform TwinStar Credit Union’s Member ServicePosh and Glia Partner to Transform TwinStar Credit Union’s Member Service
June 8, 2021
Posh and Glia Partner to Transform TwinStar Credit Union’s Member ServicePosh and Glia Partner to Transform TwinStar Credit Union’s Member Service
TwinStar Credit Union to deploy member chat experience with automated and live-person support.
Puttin' On the RitzPuttin' On the Ritz
May 26, 2021
Puttin' On the RitzPuttin' On the Ritz
[BAI] Banks counting on customer service as a competitive edge must refine their digital delivery. Dan Michaeli discusses why DCS is imperative.
Glia Partners with MAP to Boost Digital Member Engagement at Credit UnionsGlia Partners with MAP to Boost Digital Member Engagement at Credit Unions
May 25, 2021
Glia Partners with MAP to Boost Digital Member Engagement at Credit UnionsGlia Partners with MAP to Boost Digital Member Engagement at Credit Unions
[Finovate] Highlights the MAP partnership along with Glia’s recent accomplishments in delivering digital member service to credit unions.
It’s Time to Evolve: The Journey From Contact Center to Engagement CenterIt’s Time to Evolve: The Journey From Contact Center to Engagement Center
May 8, 2021
It’s Time to Evolve: The Journey From Contact Center to Engagement CenterIt’s Time to Evolve: The Journey From Contact Center to Engagement Center
[Branch Business News] Steve Kaish discusses how financial institution contact centers can digitally transform to meet rising customer expectations.
The Future of Video BankingThe Future of Video Banking
April 13, 2021
The Future of Video BankingThe Future of Video Banking
[The Financial Brand] Boosted by Covid, video banking is coming into its own, especially for more complex interactions...
Engaging Clients in the Financial Advice JourneyEngaging Clients in the Financial Advice Journey
April 9, 2021
Engaging Clients in the Financial Advice JourneyEngaging Clients in the Financial Advice Journey
[Wealth Adviser] intelliflo sees a 10-fold increase in use of Glia video in 2020. Learn how technology has helped advisors stay connected.
Enhancing Wealth Management With Refinitiv Wealth ConnectEnhancing Wealth Management With Refinitiv Wealth Connect
March 25, 2021
Enhancing Wealth Management With Refinitiv Wealth ConnectEnhancing Wealth Management With Refinitiv Wealth Connect
Refinitiv partners with Glia to launch Refinitiv Wealth Connect to enhance investor-advisor collaboration in the wealth management industry.
2021: The Year of Digital Customer Service2021: The Year of Digital Customer Service
March 12, 2021
2021: The Year of Digital Customer Service2021: The Year of Digital Customer Service
[Transaction Directory] Financial institutions must prioritize DCS to better serve customers & create a more personalized, seamless experience
Abe.ai and Glia Announce Digital Banking PartnershipAbe.ai and Glia Announce Digital Banking Partnership
March 11, 2021
Abe.ai and Glia Announce Digital Banking PartnershipAbe.ai and Glia Announce Digital Banking Partnership
Collaboration Provides Financial Institutions Seamless Integration of Virtual Financial Assistant and Digital Customer Service
2021 brings big hiring plans for Estonia’s next tech giant2021 brings big hiring plans for Estonia’s next tech giant
March 9, 2021
2021 brings big hiring plans for Estonia’s next tech giant2021 brings big hiring plans for Estonia’s next tech giant
[MeetFrank] Glia is poised to join the ranks of Estonia’s greats and do for businesses what Skype did for personal communication
Rick DeLisi Joins Glia as Lead Research Analyst for Digital Customer ServiceRick DeLisi Joins Glia as Lead Research Analyst for Digital Customer Service
February 11, 2021
Rick DeLisi Joins Glia as Lead Research Analyst for Digital Customer ServiceRick DeLisi Joins Glia as Lead Research Analyst for Digital Customer Service
Customer Service thought leader joins company on heels of $78 million Series C funding round, year of substantial growth and momentum
SalesTechStar Interview with Dan Michaeli, Co-founder and CEO at GliaSalesTechStar Interview with Dan Michaeli, Co-founder and CEO at Glia
February 4, 2021
SalesTechStar Interview with Dan Michaeli, Co-founder and CEO at GliaSalesTechStar Interview with Dan Michaeli, Co-founder and CEO at Glia
Dan discusses the growing demand for comprehensive Digital Customer Service with SalesTech Star.
Newgen Partners with U.S.-based Glia to Enhance Banking ProcessesNewgen Partners with U.S.-based Glia to Enhance Banking Processes
February 2, 2021
Newgen Partners with U.S.-based Glia to Enhance Banking ProcessesNewgen Partners with U.S.-based Glia to Enhance Banking Processes
Partnership to help banks further streamline account opening, lending processes for a digital-first customer experience
BCU Selects Glia’s Digital Member Service PlatformBCU Selects Glia’s Digital Member Service Platform
January 20, 2021
BCU Selects Glia’s Digital Member Service PlatformBCU Selects Glia’s Digital Member Service Platform
$4.2 billion-asset credit union selects comprehensive communications & collaboration platform to modernize member service
[Wall Street Journal] Digital Customer Service Business Glia Lands $78 Million of New Funding[Wall Street Journal] Digital Customer Service Business Glia Lands $78 Million of New Funding
January 7, 2021
[Wall Street Journal] Digital Customer Service Business Glia Lands $78 Million of New Funding[Wall Street Journal] Digital Customer Service Business Glia Lands $78 Million of New Funding
The latest investment round brings total outside backing to $107 million and lets Glia keep expanding after a busy year of growth
Holiday IT Wish List for 2021Holiday IT Wish List for 2021
December 23, 2020
[Finopotamus] Holiday IT Wish List for 2021[Finopotamus] Holiday IT Wish List for 2021
Dan Michaeli + Jeffery Staw, chief innovation office, Open Technology Solutions, and others share their holiday IT wishlist with Finopotamus
Interface & Glia Partner to Transform Call Center Experience for Financial InstitutionsInterface & Glia Partner to Transform Call Center Experience for Financial Institutions
December 22, 2020
Interface & Glia Partner to Transform Call Center Experience for Financial InstitutionsInterface & Glia Partner to Transform Call Center Experience for Financial Institutions
Interface, a leading Intelligent Virtual Assistant(IVA) provider for financial institutions, announced a strategic partnership with Glia
2020 GonzoBanker Awards2020 GonzoBanker Awards
December 22, 2020
2020 GonzoBanker Awards2020 GonzoBanker Awards
Glia was listed as a Technology of the Year winner in the 2020 GonzoBanker awards.
[Bank Director] Three Reasons to Prioritize Digital Customer Service[Bank Director] Three Reasons to Prioritize Digital Customer Service
December 12, 2020
[Bank Director] Three Reasons to Prioritize Digital Customer Service[Bank Director] Three Reasons to Prioritize Digital Customer Service
Forcing customers to leave the digital channel to connect with a service agent via a time-consuming phone experience is detrimental to CSAT
Finn AI and Glia Partner to Enhance Digital Customer Service Across Financial Services with AIFinn AI and Glia Partner to Enhance Digital Customer Service Across Financial Services with AI
December 11, 2020
Finn AI and Glia Partner to Enhance Digital Customer Service Across Financial Services with AIFinn AI and Glia Partner to Enhance Digital Customer Service Across Financial Services with AI
[The Fintech Tmes] Providing Financial Institutions the ability to enhance digital customer/member service through the use of AI-powered Chatbots.
Glia Partners with Cognizant to Deliver Leading Digital Customer Service to Businesses Glia Partners with Cognizant to Deliver Leading Digital Customer Service to Businesses
December 1, 2020
Glia Partners with Cognizant to Deliver Leading Digital Customer Service to Businesses Glia Partners with Cognizant to Deliver Leading Digital Customer Service to Businesses
Communications and collaboration platform allows businesses to provide better, more efficient customer service in the digital world
Finn AI Debuts Chatbot Built for Glia’s Financial Institution ClientsFinn AI Debuts Chatbot Built for Glia’s Financial Institution Clients
November 30, 2020
Finn AI Debuts Chatbot Built for Glia’s Financial Institution ClientsFinn AI Debuts Chatbot Built for Glia’s Financial Institution Clients
[PRWeb] Fintechs partner to provide institutions with the ability to enhance digital customer and member service through use of AI
[CU Broadcast]#2332: How IDB Global FCU Averages 6-Second Wait Time for Digital Member Engagements...[CU Broadcast]#2332: How IDB Global FCU Averages 6-Second Wait Time for Digital Member Engagements...
November 30, 2020
[CU Broadcast] #2332: How IDB Global FCU Averages 6-Second Wait Time for Digital Member Engagements...[CU Broadcast] #2332: How IDB Global FCU Averages 6-Second Wait Time for Digital Member Engagements...
Mike Lawson interviews Andrea Argueta, COO of IDB Global, and Dan Michaeli, CEO of Glia, about IDB's Digital Member Service initiatives.
HR Answers: Leveraging AI To Its Full PotentialHR Answers: Leveraging AI To Its Full Potential
November 3, 2020
HR Answers: Leveraging AI To Its Full PotentialHR Answers: Leveraging AI To Its Full Potential
[CUManagement.com] How credit unions are using artificial intelligence coaching for member service representatives
Glia’s WhiteGlove Customer Success Program Provides Top-Tier Support to All ClientsGlia’s WhiteGlove Customer Success Program Provides Top-Tier Support to All Clients
October 13, 2020
Glia’s WhiteGlove Customer Success Program Provides Top-Tier Support to All ClientsGlia’s WhiteGlove Customer Success Program Provides Top-Tier Support to All Clients
Program represents Glia’s ongoing commitment to client service and support, which positively contributes to client success

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