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Unified Interaction Management

Harness the power of customer interactions to drive efficiency, growth, and loyalty
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A collection of press releases and news about Glia

[Credit Union Times] Expedition CU Digitally Transforms Member Experience[Credit Union Times] Expedition CU Digitally Transforms Member Experience
March 15, 2023
[Credit Union Times] Expedition CU Digitally Transforms Member Experience[Credit Union Times] Expedition CU Digitally Transforms Member Experience
Expedition worked with Glia during a digital conversion to keep member disruption to a minimum. [Login required.]
[Finopotamus] Industry Leaders Forum: Digital Transformation Advice, Part 2[Finopotamus] Industry Leaders Forum: Digital Transformation Advice, Part 2
March 13, 2023
[Finopotamus] Industry Leaders Forum: Digital Transformation Advice, Part 2[Finopotamus] Industry Leaders Forum: Digital Transformation Advice, Part 2
Glia's lead research analyst offers insights about how credit unions can marry phone and digital for a seamless member experience.
Glia Hosts Annual DCS Summit to Shape the Future of Digital Customer ServiceGlia Hosts Annual DCS Summit to Shape the Future of Digital Customer Service
March 8, 2023
Glia Hosts Annual DCS Summit to Shape the Future of Digital Customer ServiceGlia Hosts Annual DCS Summit to Shape the Future of Digital Customer Service
Magic Johnson to keynote event bringing together top bank, credit union and insurance leaders
New Partnership Brings Glia’s Digital Customer Service Solution to ebankIT’s Digital Banking PlatformNew Partnership Brings Glia’s Digital Customer Service Solution to ebankIT’s Digital Banking Platform
February 22, 2023
New Partnership Brings Glia’s Digital Customer Service Solution to ebankIT’s Digital Banking PlatformNew Partnership Brings Glia’s Digital Customer Service Solution to ebankIT’s Digital Banking Platform
Streamlines digital-first customer service to drive new efficiencies, increase conversion rates and improve the customer experience
[Credit Union Times] What CUs Can Learn From Frontier Airlines’ New Customer Interaction Strategy[Credit Union Times] What CUs Can Learn From Frontier Airlines’ New Customer Interaction Strategy
February 17, 2023
[Credit Union Times] What CUs Can Learn From Frontier Airlines’ New Customer Interaction Strategy[Credit Union Times] What CUs Can Learn From Frontier Airlines’ New Customer Interaction Strategy
Rick DeLisi weighs on how consumers still expect & deserve the power of choice when engaging with companies they do business with. [Login required.]
[Bank Business News] The Customer Experience is the Key to Surviving (and Thriving) in Challenging Economic Times[Bank Business News] The Customer Experience is the Key to Surviving (and Thriving) in Challenging Economic Times
February 10, 2023
[Bank Business News] The Customer Experience is the Key to Surviving (and Thriving) in Challenging Economic Times[Bank Business News] The Customer Experience is the Key to Surviving (and Thriving) in Challenging Economic Times
Glia's COO, Jeremy Smith, outlines the importance of digital experiences for financial institutions and account holders. [Login required.]
[Bank Director] Converging Traditional Phone and Digital Experiences for Customers[Bank Director] Converging Traditional Phone and Digital Experiences for Customers
February 8, 2023
[Bank Director] Converging Traditional Phone and Digital Experiences for Customers[Bank Director] Converging Traditional Phone and Digital Experiences for Customers
Delivering a seamless customer experience has become increasingly important as banks seek more efficient ways to streamline service.
[CU Today] Listerhill Credit Union Selects Digital Customer Solution from Glia to ‘Streamline’ Online Services[CU Today] Listerhill Credit Union Selects Digital Customer Solution from Glia to ‘Streamline’ Online Services
February 6, 2023
[CU Today] Listerhill Credit Union Selects Digital Customer Solution from Glia to ‘Streamline’ Online Services[CU Today] Listerhill Credit Union Selects Digital Customer Solution from Glia to ‘Streamline’ Online Services
Efficiencies from Glia’s Interaction Platform have resulted in a 67% phone call deflection rate while achieving a 4.75/5 member satisfaction score.
[CU Management] Going for Quality, Not Quantity[CU Management] Going for Quality, Not Quantity
February 1, 2023
[CU Management] Going For Quality, Not Quantity[CU Management] Going For Quality, Not Quantity
Glia's Steve Kaish discusses how our Interaction Platform has transformed the way the credit union agents work.
Glia Releases Major Upgrade to Call Center PlatformGlia Releases Major Upgrade to Call Center Platform
January 24, 2023
Glia Releases Major Upgrade to Call Center PlatformGlia Releases Major Upgrade to Call Center Platform
First-ever call center solution built for financial services enhanced with AI-driven automation and fintech integrations
State National Companies Joins Forces With GliaState National Companies Joins Forces With Glia
January 24, 2023
State National Companies Joins Forces With Glia State National Companies Joins Forces With Glia
Financial services industry leaders partner to deliver an enhanced digital-first borrower experience for credit unions, banks, and finance companies
[Credit Union Times] Glia Creates CUSO With Partner Credit Unions[Credit Union Times] Glia Creates CUSO With Partner Credit Unions
January 20, 2023
[Credit Union Times] Glia Creates CUSO With Partner Credit Unions[Credit Union Times] Glia Creates CUSO With Partner Credit Unions
One goal of the CUSO is to create a community focused on the next generation of CU member experience.
Glia Deepens Partnership with Credit Union Community by Establishing CUSOGlia Deepens Partnership with Credit Union Community by Establishing CUSO
January 19, 2023
Glia Deepens Partnership with Credit Union Community by Establishing CUSOGlia Deepens Partnership with Credit Union Community by Establishing CUSO
A selective group of credit union clients have invested and joined Glia’s advisory committee 
Apiture and Glia Extend Partnership to User Direct ServiceApiture and Glia Extend Partnership to User Direct Service
January 18, 2023
Apiture and Glia Extend Partnership to User Direct ServiceApiture and Glia Extend Partnership to User Direct Service
Apiture enhances customer service offering through access to Glia’s suite of Digital Customer Service tools
[CUBroadcast] 3 Trends Expected to Impact Financial Services Landscape in 2023[CUBroadcast] 3 Trends Expected to Impact Financial Services Landscape in 2023
January 3, 2023
[CUBroadcast] 3 Trends Expected to Impact Financial Services Landscape in 2023[CUBroadcast] 3 Trends Expected to Impact Financial Services Landscape in 2023
Dan Michaeli shares insights in the three trends he sees making an impact within the financial services landscape in 2023.
[Bank Automation News] Glia adds CX capabilities to Jack Henry’s Banno platform[Bank Automation News] Glia adds CX capabilities to Jack Henry’s Banno platform
December 23, 2022
[Bank Automation News] Glia adds CX capabilities to Jack Henry’s Banno platform[Bank Automation News] Glia adds CX capabilities to Jack Henry’s Banno platform
Steve Kaish of Glia discusses how our partnership with Jack Henry improves the contact center experience
[Finopotamus] Holiday IT Wish List for 2023[Finopotamus] Holiday IT Wish List for 2023
December 20, 2022
[Finopotamus] Holiday IT Wish List for 2023[Finopotamus] Holiday IT Wish List for 2023
Glia's own Justin DiPietro and other fintech executives share their holiday IT wish list for 2023 with Finopotamus
Glia Teams with Jack Henry to Accelerate Digital Customer ServiceGlia Teams with Jack Henry to Accelerate Digital Customer Service
December 13, 2022
Glia Teams with Jack Henry to Accelerate Digital Customer ServiceGlia Teams with Jack Henry to Accelerate Digital Customer Service
Integration allows community and regional financial institutions to transform customer service within the digital domain
[Bankadelic] Banksgiving Special Episode Extravaganza 2022[Bankadelic] Banksgiving Special Episode Extravaganza 2022
November 22, 2022
[Bankadelic] Episode 101: Our Banksgiving Special Episode Extravaganza[Bankadelic] Episode 101: Our Banksgiving Special Episode Extravaganza
Our own Rick DeLisi joins a panel of 4 other fintech leaders for a fun Banksgiving special conversation with host Lou Carlozo
Paul Sheets Joins Glia as Executive Vice President of Customer Success and ServicesPaul Sheets Joins Glia as Executive Vice President of Customer Success and Services
November 14, 2022
Paul Sheets Joins Glia as Executive Vice President of Customer Success and ServicesPaul Sheets Joins Glia as Executive Vice President of Customer Success and Services
Brings Deep Expertise in Building Sustainable Processes that Accelerate Growth to Globally Scale Glia’s Customer Success Program
[CUBroadcast] GoWest22: How to Transform Your Customer Experience for an On-Screen World[CUBroadcast] GoWest22: How to Transform Your Customer Experience for an On-Screen World
November 6, 2022
[CUBroadcast] GoWest22: How to Transform Your Customer Experience for an On-Screen World[CUBroadcast] GoWest22: How to Transform Your Customer Experience for an On-Screen World
Host Mike Lawson sits down with Rick DeLisi to discuss highlights from his conference session: "Reinvent How You Serve Your Members."
Glia and Tethr Partner to Deliver Enhanced Analytics for Digital Customer ServiceGlia and Tethr Partner to Deliver Enhanced Analytics for Digital Customer Service
November 1, 2022
Glia and Tethr Partner to Deliver Enhanced Analytics for Digital Customer ServiceGlia and Tethr Partner to Deliver Enhanced Analytics for Digital Customer Service
Conversation intelligence solution provides insights and metrics to improve customer experience
[Bankadelic] Live From Money 2020 Ep 5: Ommnichannel is Dead, Long Live Digital Customer Service[Bankadelic] Live From Money 2020 Ep 5: Ommnichannel is Dead, Long Live Digital Customer Service
October 25, 2022
[Bankadelic] Live From Money 2020 Ep 5: Ommnichannel is Dead, Long Live DCS[Bankadelic] Live From Money 2020 Ep 5: Ommnichannel is Dead, Long Live DCS
Our COO, Jeremy Smith, talks with host Lou Carlozo about the transition from omnichannel customer service into a Digital Customer Service model.
[NYSE] Floor Talk with Dan Michaeli[NYSE] Floor Talk with Dan Michaeli
October 22, 2022
[NYSE] Floor Talk with Dan Michaeli[NYSE] Floor Talk with Dan Michaeli
Our CEO talks with NYSE's Judy Khan Shaw about how businesses connect with their customers in a digital first world.
[SIMPLE brand] #88 Podcast - Rick DeLisi: Digital Customer Service[SIMPLE brand] #88 Podcast - Rick DeLisi: Digital Customer Service
October 19, 2022
[SIMPLE brand] #88 Podcast - Rick DeLisi: Digital Customer Service[SIMPLE brand] #88 Podcast - Rick DeLisi: Digital Customer Service
Glia's Rick DeLisi speaks with Matt Lyles about the importance of customer experience centers and how the customer feels throughout an interaction.
Glia Honored by Goldman Sachs for Entrepreneurship for a Second Consecutive YearGlia Honored by Goldman Sachs for Entrepreneurship for a Second Consecutive Year
October 12, 2022
Glia Honored by Goldman Sachs for Entrepreneurship for a Second Consecutive YearGlia Honored by Goldman Sachs for Entrepreneurship for a Second Consecutive Year
CEO and Founder Dan Michaeli Among the Most Exceptional Entrepreneurs at 2022 Builders and Innovators Summit
Glia Named to CB Insights’ Fintech 250 List for Third Consecutive YearGlia Named to CB Insights’ Fintech 250 List for Third Consecutive Year
October 5, 2022
Glia Named to CB Insights’ Fintech 250 List for Third Consecutive YearGlia Named to CB Insights’ Fintech 250 List for Third Consecutive Year
Glia recognized for pioneering Digital Customer Service and AI-driven automation 
[CreditUnionTimes] 3 Areas for Credit Unions to Prioritize During Economic Uncertainty[CreditUnionTimes] 3 Areas for Credit Unions to Prioritize During Economic Uncertainty
September 19, 2022
[CreditUnionTimes] 3 Areas for Credit Unions to Prioritize During Economic Uncertainty[CreditUnionTimes] 3 Areas for Credit Unions to Prioritize During Economic Uncertainty
Our CEO writes about why credit unions must take a digital-first approach, meeting members where they are in the digital domain.
[Digital Growth Institute] Ep 223 Shifting the Digital Customer Service Experience[Digital Growth Institute] Ep 223 Shifting the Digital Customer Service Experience
August 30, 2022
[Digital Growth Institute] Shifting the Digital Customer Service Experience[Digital Growth Institute] Shifting the Digital Customer Service Experience
In podcast episode 223, our CEO discusses how FIs can deliver a positive customer experience digitally.
DCI Partners with GliaDCI Partners with Glia
August 24, 2022
DCI Partners with Glia to Help Financial Institutions Provide a Superior Customer ExperienceDCI Partners with Glia to Help Financial Institutions Provide a Superior Customer Experience
Glia's DCS helps DCI boost usage of its GoBanking products by providing a superior customer experience through CoBrowsing, video, voice & chat.
[Financial Brand] Bank Call Centers are Broken: Here's What Needs to be Fixed[Financial Brand] Bank Call Centers are Broken: Here's What Needs to be Fixed
August 24, 2022
[Financial Brand] Bank Call Centers are Broken: Here's What Needs to be Fixed[Financial Brand] Bank Call Centers are Broken: Here's What Needs to be Fixed
How a ChannelLess™ solution--including virtual assistants, voice, and more--can improve the customer experience for banks and credit unions
[Playvox] Live Human Conversations in the Digital Age: How do Call Centers Navigate This Mismatch[Playvox] Live Human Conversations in the Digital Age: How do Call Centers Navigate This Mismatch
August 22, 2022
[Playvox] Live Human Conversations in the Digital Age: How do Call Centers Navigate This Mismatch[Playvox] Live Human Conversations in the Digital Age: How do Call Centers Navigate This Mismatch
Rick DeLisi joins the Playvox podcast to discuss how contact centers can navigate customers' communication preferences and deliver excellent service
[Finopotamus] Women in Technology: Unitus Community Credit Union's Char Sears[Finopotamus] Women in Technology: Unitus Community Credit Union's Char Sears
August 19, 2022
[Finopotamus] Women in Technology: Unitus Community Credit Union's Char Sears[Finopotamus] Women in Technology: Unitus Community Credit Union's Char Sears
“With Glia, we’ve been able to launch a virtual branch that has proven very successful, reducing handle times, and improving member satisfaction.”
[CU Broadcast] How Community First's Human-Centric, Digital Strategy Helped Fuel Its Rapid Growth[CU Broadcast] How Community First's Human-Centric, Digital Strategy Helped Fuel Its Rapid Growth
August 18, 2022
[CU Broadcast] How Community First's Human-Centric, Digital Strategy Helped Fuel Its Rapid Growth[CU Broadcast] How Community First's Human-Centric, Digital Strategy Helped Fuel Its Rapid Growth
Community First CU talks with CU Broadcast about the human-centric digital approach they adopted in their digital transformation, powered by Glia.
Glia and Veritran Partner to Help Banks and Credit Unions Digitally Transform Customer Service Globally Glia and Veritran Partner to Help Banks and Credit Unions Digitally Transform Customer Service Globally
August 16, 2022
Glia and Veritran Partner to Help Banks and Credit Unions Digitally Transform Customer Service Globally Glia and Veritran Partner to Help Banks and Credit Unions Digitally Transform Customer Service Globally
Partnership will enhance digital-first customer service, increase conversion rates, reduce call times and improve overall satisfaction
[CIO Mexico] Alianza Glia-Veritran transformarán digitalmente el servicio de atención al cliente a nivel mundial[CIO Mexico] Alianza Glia-Veritran transformarán digitalmente el servicio de atención al cliente a nivel mundial
August 16, 2022
[CIO Mexico] Alianza Glia-Veritran transformarán digitalmente el servicio de atención al cliente a nivel mundial[CIO Mexico] Alianza Glia-Veritran transformarán digitalmente el servicio de atención al cliente a nivel mundial
Article in Spanish describes how the Glia / Veritran partnership will help global financial institutions improve service delivery digitally.
[PropertyCasualty360] Digital service can be more impactful than ad spending[PropertyCasualty360] Digital service can be more impactful than ad spending
August 15, 2022
[PropertyCasualty360] Digital service can be more impactful than ad spending[PropertyCasualty360] Digital service can be more impactful than ad spending
Glia's Phil Brown writes about how the customer acquisition journey no longer ends when prospects click the 'Request a Quote' button.
Done with the Disconnect: The Benefits of Digital Customer ServiceDone with the Disconnect: The Benefits of Digital Customer Service
July 26, 2022
[Global Banking & Finance Review] Done with the Disconnect: The Benefits of Digital Customer Service[Global Banking & Finance Review] Done with the Disconnect: The Benefits of Digital Customer Service
Our own Rick DeLisi discusses the evolution of customers’ digital expectations and the benefits of DCS, empowering banks and customers alike.
Glia and Access Softek Partner to Expand Digital Customer ServiceGlia and Access Softek Partner to Expand Digital Customer Service
July 19, 2022
Glia and Access Softek Partner to Expand Digital Customer ServiceGlia and Access Softek Partner to Expand Digital Customer Service
Companies team up to accelerate digital transformation to deliver seamless customer experiences
[Finopotamus] Tech People in the Know[Finopotamus] Tech People in the Know
July 18, 2022
[Finopotamus] Tech People in the Know: Glia Technologies’ Dan Michaeli[Finopotamus] Tech People in the Know: Glia Technologies’ Dan Michaeli
Our CEO discusses how credit unions can deliver exceptional member service and what tech trends have been on his radar this year.

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