Members are flocking to credit union websites and online portals. How can credit unions efficiently service the increasing volumes while providing an exceptional, personalized member experience?
During this webinar hosted by Callahan and CreditUnions.com, Glia executives discuss how major credit unions are quickly implementing Digital Customer Service (DCS) solutions to meet growing digital needs. DCS helps credit unions identify members in need of assistance, provide real-time assistance directly within their online properties. Credit union employees can be located anywhere -- at home, in the office, or remote -- to meet and exceed member expectations online. Member service representatives can meet members where they are, on their screens, and visually guide them through points of friction to a satisfying solution.
During the webinar, you will hear:
- Strategies from major credit unions to economically address online demand
- How members can choose their preferred communication channel -- chat, voice, or video -- to connect with member service representatives via your digital properties
- How to activate digital member service offerings and train staff in a matter of days
- How to guide members to become proficient with your online tools, minimizing future support needs
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