With customer expectations continuously increasing, banks need to deliver efficient Digital Customer Service with seamless transitions between channels. Using only one line of code, Glia’s Digital Customer Service (DCS) solution is easily integrated into a bank’s tech stack for engagements in any channel, including chat and video. DCS collaboration tools, such as CoBrowsing, help guide bank customers and enrich the digital customer experience. When banks integrate CRM programs, these engagements are further personalized to increase conversions and boost satisfaction.
Watch the video to learn more about elevating DCS for banks.