Does your contact center ever find it difficult to understand what a caller needs? Do your representatives feel like they are guiding them with a blindfold on? Call Visualizer provides your staff with context as easily as one click—no downloads needed.
With 80% of support calls starting on a company’s website or app, make it easier for contact center staff to fully understand what the caller is looking for online. Within seconds, pair offline phone calls with live web sessions with full visual engagement to better serve your callers. Call Visualizer helps convert up to 3X more than the phone alone and decreases handle time by 25%.
Watch the video above to learn more about elevating your Digital Customer Service with Call Visualizer.