Responsible AI Tools for Employees

Representatives spend a lot of time searching and synthesizing information, completing routine tasks and processes, and answering simple and highly repetitive questions. This is valuable time that could be better spent talking to and helping customers. What is the key to better productivity? Automation superpowers for your frontline teams with generative AI built for Financial Services. 

Glia Cortex AI provides your representatives turnkey AI tools that automate and streamline existing workflows, cutting average handle time (AHT) without adding complexity. With Glia’s Agent AI tools you can:

• Streamline employee workflows and improve efficiency 
• Reduce AHT by helping reps resolve issues faster 
• Improve answer consistency
• Reduce training and onboarding time for new team members

Glia Cortex empowers financial institutions to transform their contact center with AI, automating customer interactions, supercharging employee productivity and delivering new insights to managers. It is the world's first Responsible AI platform built specifically for financial institutions, seamlessly and safely embedding AI throughout the Glia Unified Interaction Management platform. Cortex AI solutions deliver personalized self-service experiences at scale in any channel, improve agent productivity and help managers understand and manage work more effectively and more efficiently. 

‍Watch the video to learn more about the features Glia Cortex can bring to your employees. Request a demo to experience the Glia Interaction Platform.