Case Studies

Glia drives real, measurable ROI for financial institutions just like yours—here's how.

Featured Case Study

Turning the contact center into a source of loan growth while strengthening the member and agent experience

21%

increase in loan dollars from the digital center through the first half of 2025

37%

of calls fully handled by Voice AI, freeing up digital center to focus fully on loan growth

96%

reduction in abandonment rate, 91% reduction in wait time

hours of agent time per week saved thanks to AI

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Banks

Busey Bank: Adding 30,000 Customers Without Adding Headcount

Busey used Voice AI to master a $7B M&A deal: Better service, more coverage, and upskilled agents—no extra hiring required

Credit Unions

Beyond the Branch: Columbia Credit Union Drives Efficiency and Growth with Digital-First Service

A Unified Approach for Elevated Member Experience and Operational Resilience

Credit Unions

Granite CU: Four New Branches, No New Staff

Using AI to work smarter, not harder, Granite personalizes service and increases membership—without increasing headcount

Credit Unions

Heritage Federal Credit Union: Scaling Service with AI

Improved service level, reduced average handle times – without additional headcount

Credit Unions

Service 1st Federal Credit Union: Generating Revenue, Reinvesting in People

Turning the contact center into a source of loan growth while strengthening the member and agent experience

Credit Unions

Dialing Up Success: Heartland's Contact Center Transformation

Wisconsin CU achieves 40% faster service, 62% lower abandonment rate, with a 42% increase in interactions

Credit Unions

Dover Federal Goes All in With Digital Member Service

Digital-first services fuel rapid membership growth

Credit Unions

From Legacy to Leading-Edge: Azura CU's Rapid Digital Transformation

Wait times and abandon rates plummet within 30 days of launching Glia

Wealth Management

Community First’s Human-Centric Digital Strategy Fuels Rapid Growth

Personalized digital service puts members first and delivers strong ROI