Glia’s secure digital-first communications platform seamlessly shares all visit-related information between every point in an interaction with intelligent screen pops, so visitors never have to repeat themselves. Applets enable third-party applications to utilize the same information within a single unified interface.
Research from analysts like Aberdeen shows the average contact center agent switches between three to five applications during an interaction. That wastes up to 26% of their time which adds up to lower productivity, higher costs and less satisfying interactions for customers.
Glia provides a single, unified desktop view of agent applications in a tabbed interface, but also provides different display modes to accommodate representatives' styles and workspace. Tabs can be expanded, minimized to simplify co-browsing, or popped out and moved around as needed. Agents’ view preferences persist across sessions.