Glia enables FinTech Providers to acquire more leads and increase online conversions. Companies are able to identify high-value website visitors, react to inbound communication requests, or proactively reach out via live chat, video, or audio. With our powerful Observation and CoBrowsing features, businesses can arm their agents with visual context and offer personalized browsing to better aid customers.
Glia allows agents to easily switch between chat, video, and audio communications with customers - reducing customer effort and ensuring increased customer satisfaction. For companies who value NPS or Customer Satisfaction, Glia allows for immediate customer surveying at the conclusion of every engagement.