Ebooks & White Papers

White Papers

How to Reinvent Customer Service to be Digital-First

Reset your customer service technology, processes, and culture to be Digital-First

New

Chat Alone Is Not Enough

5 Reasons Why it's Time to Offer Your Customers More Digitally

New

Digital Cardholder Services: How to be "Top of Wallet" AND "Top of Service"

Cardholder experience is a powerful driver; learn how DCS helps financial institutions win more.

New

How P&C Insurers Provide Digital Engagement for Premium Agent Experiences

Digital Customer Service helps insurers support their Agent Networks & improve agent satisfaction

new

Wholesale Banking Fintech Spotlight

Read the Aite Group report spotlighting Glia as a vendor in the Wholesale Banking Fintech category.

new

Supercharging P&C Insurance Sales with the Digital Customer Experience

Reduce online abandonment rates and accelerate the sales process with digital customer service.

new

How P&C Insurers Use DCS to Differentiate Themselves

Learn how Digital Customer Service sets insurers apart in the market.

Guided Small Business Lending in Times of Need

COVID's impact on in-person lending and servicing and keeping relationship banking alive online

Video Banking - The Next Generation

Learn how Digital Customer Service takes Video Banking to the next level.

Increasing Online Conversion with Customer Engagement

The battle for online conversion is increasingly coming down to customer experience

Driving Online Self-Serve Experiences with CoBrowsing

Essential assets for developing, launching, and promoting self-serve customer experiences.

When and Where to Use Automation in Customer Service

Automation isn’t a one-size-fits-all solution, it creates just as many challenges.

Conversational AI: From Hypothetical to Reality

A framework for responsible implementation of conversational AI.

An Introduction to Omnichannel Customer Engagement

As customer experience has become more of a differentiator for companies around the world.